Amie Langham
Doonside,NSW
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction at VIPeople and streamlining cleaning operations as a self-employed Cleaning Supervisor. Expert in chemical handling and client relations, demonstrated through customized cleaning schedules and exceptional service delivery. Skilled in health and safety protocols, ensuring top-notch service and operational standards.
Overview
15
15
years of professional experience
Work History
Cleaning Supervisor
Self Emplyed
08.2019 - Current
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Customer Service
VIPeople
04.2010 - 02.2018
- Met customer service goals and exceeded customer expectations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Evaluated data to identify trends and determine customer service needs.
- Answered inquiries and provided superior customer service to clients.
- Delivered exceptional customer service, exceeding member expectations consistently.
Marketing Assistant
Bound Round
05.2017 - 06.2017
- Conducted primary and secondary research to better understand customer needs and behaviors.
Warehousing Associate
Cabac
06.2012 - 05.2013
- Assisted in meeting tight deadlines during peak seasons by working overtime and efficiently managing resources.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
Certificate IV - Tourism And Travel Management
TAFE NSW
NSW09.2017
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
Timeline
Cleaning Supervisor
Self Emplyed
08.2019 - Current
Marketing Assistant
Bound Round
05.2017 - 06.2017
Warehousing Associate
Cabac
06.2012 - 05.2013
Customer Service
VIPeople
04.2010 - 02.2018
Certificate IV - Tourism And Travel Management
TAFE NSW
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