Amie Lawlor
Waterloo,NSW
Summary
I am a punctual and motivated individual who can work in a busy environment and produce high standards of work. I am an excellent team worker and can take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and put every customer to the forefront of my attention. I am an organised person who likes my workspace kept neat and tidy. This allows me to be effective and efficient when carrying out tasks throughout the workday. I am a good communicator with proven inter-personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled in dealing with problems in a resourceful manner. I am always enthusiastic to learn and undertake new challenges .
Overview
6
6
years of professional experience
Work History
Farm Hand Assistant
Makays Farm
04.2024 - 08.2024
- Participated in seasonal planting activities, preparing the land for cultivation and ensuring optimal seed placement.
- Facilitated timely harvests by coordinating schedules and prioritizing crop collection based on ripeness levels.
- Helped maintain a clean farm environment, organizing storage areas and keeping tools in working order.
Client Service Consultant
Pirelli Tire
01.2024 - 03.2024
- Provided expert guidance on product features and benefits, ultimately securing new business contracts.
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Answered client questions via phone and email and looked for opportunities to increase sales.
- Helped large volume of customers every day to order products with positive attitude and focus on customer satisfaction.
Payment Solutions Associate
Cab Charge
10.2023 - 12.2023
- Enhanced customer satisfaction by efficiently processing card cancellation requests and addressing client concerns via email.
- Managed accounts, ensuring timely processing of new cards that had been ordered.
- Collaborated with team members to ensure seamless coordination of daily operations and deliverables.
- Assisted in the implementation of existing payment platform, facilitating easier access for customers.
Mortgage Specialist - Call Centre
Bank of Ireland
02.2023 - 08.2023
- Increased client retention by building instant rapport and establishing customer trust.
- Recommended call routing strategies, reducing average on-hold times.
- Handled high call volumes with accuracy for optimum productivity.
- Handling customer complaints with efficiency and lesioning with the complaints team to manage complex complaints.
- I provided excellent customer service and resolved 5-10 customer issues per day.
- Acted as first point of contact for customer issues and queries.
Senior Sale and Advisory
AIB
09.2020 - 02.2023
- Senior member of Sales & Advisory team in Celbridge branch and primarily works on Customer Service. I Helped increase sales by 20% w by interacting with more customers and referring them to CFP in branch.
- I also play a role in cash services in branch which involves processing deposits, payments, and withdrawals and involves emptying and filling ATM machines when necessary.
- Major part of this job is recommending and explaining banking services and products to clients based on their needs.
- Identified new clients and emerging business opportunities to boost sales.
- Being helpful, caring & enthusiastic in all dealings with customers and colleagues and be an example to colleagues in how to put customers first
- Take full ownership of all queries/issues received and resolve any issues to customer's satisfaction.
Secretary/Administrator
Emerald Pitch Development
02.2019 - 02.2021
- Answering calls and handling correspondents along with arranging meetings.
- Have excellent organisational and communication skills.
- Prioritising workloads to ensure deadlines are met, have good numeracy and literacy skills.
Education
QFA -
Dublin City University
White Card - Construction
TCP
Traffic Control Licence - Construction
TrafficControlLicence
Theology and Geography
Pontifical University, St. Patricks College
2020
Oaklands Community College
2017
Skills
- Outstanding customer service
- Team negotiation
- Employee training
- Organised
- Punctual
- Enthusiastic Communication
- Mortgage Knowledge
- Sales Driven
- Expert Multitasker
- Problem Solver
- Strategic Planning
Timeline
Farm Hand Assistant
Makays Farm
04.2024 - 08.2024
Client Service Consultant
Pirelli Tire
01.2024 - 03.2024
Payment Solutions Associate
Cab Charge
10.2023 - 12.2023
Mortgage Specialist - Call Centre
Bank of Ireland
02.2023 - 08.2023
Senior Sale and Advisory
AIB
09.2020 - 02.2023
Secretary/Administrator
Emerald Pitch Development
02.2019 - 02.2021
White Card - Construction
TCP
Traffic Control Licence - Construction
TrafficControlLicence
Theology and Geography
Pontifical University, St. Patricks College
Oaklands Community College
QFA -
Dublin City University
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