Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amira Kid

VIC

Summary

Dynamic and results-driven professional with a proven track record at Seed Heritage, adept at surpassing sales targets through persuasive selling and exceptional customer service. Skilled in promotional knowledge and interpersonal relations, I excel in creating loyal customer bases and enhancing team performance. My approach combines patience, empathy, and goal-oriented strategies to achieve and exceed objectives.

Overview

1
1
year of professional experience

Work History

Retail Sales Worker

Seed Heritage
10.2023 - 12.2023
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided personalized recommendations based on customer preferences or specific needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Call Centre Operator

Ingenico
02.2023 - 08.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Education

Certificate IV - Mental Health Counseling

Open Colleges
Online

Skills

  • Promotional knowledge
  • Patience and Empathy
  • Store maintenance
  • Goal-oriented mindset

Languages

Arabic
Native or Bilingual

Timeline

Retail Sales Worker

Seed Heritage
10.2023 - 12.2023

Call Centre Operator

Ingenico
02.2023 - 08.2023

Certificate IV - Mental Health Counseling

Open Colleges

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Amira Kid