Amisha Sharma
Geelong,VIC
Summary
Proven Administration Assistant with a track record of enhancing office operations and customer service at Amazon. Excelled in database management and problem-solving, significantly improving project efficiency. Skilled in communication, adept at fostering client relationships and streamlining processes. Demonstrates a strong ability to manage multiple tasks, ensuring optimal productivity and satisfaction.
Overview
3
3
years of professional experience
Work History
Administration Assistant
Amazon
, VIC
02.2023 - 01.2025
- Coordinate and manage office schedules, meetings, and appointments for senior staff.
- Answer phone calls, emails, and other communications promptly and professionally.
- Perform data entry, manage databases, and ensure accurate record-keeping.
- Maintain and organize physical and digital filing systems for easy access to records.
- Provide administrative support for projects, ensuring deadlines are met, and tasks are completed efficiently.
- Assist in preparing reports, presentations, and other office documents.
- Organized and maintained office supplies, ensuring adequate stock levels, and smooth operations.
- Supported other departments with administrative tasks, as needed.
Customer Service & Admin Assistant
Vodafone
, VIC
03.2022 - 01.2023
- Answering inbound calls to provide solutions regarding Vodafone service, as well as face-to-face and email conversations.
- Provide great customer service.
- Keep the record updated for each interaction using Commsee.
- Handle product, service inquiries, provide pricing, and delivery information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- General office duties: making invoices, documentation, handling emails, data entry, and paperwork.
Education
Master of Commerce - Accounting And Finance
SP University
India06-2018
Bachelor of Commerce - Accounting And Finance
MS University
India04-2016
Skills
- Customer service
- Communication skills
- Data entry
- Problem solving
- Database management
- Office coordination
References
References available upon request.
Timeline
Administration Assistant
Amazon
02.2023 - 01.2025
Customer Service & Admin Assistant
Vodafone
03.2022 - 01.2023
Master of Commerce - Accounting And Finance
SP University
Bachelor of Commerce - Accounting And Finance
MS University
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