Summary
Overview
Work History
Education
Skills
Clients
References
Timeline
Generic

Amit Sharma

Point Cook,VIC

Summary

Results-oriented Program Manager with over 19 years of experience in IT, enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Well-acquainted with developing project roadmaps, and timelines and meeting strict deadlines in fast-paced environments. Committed to providing quality customer service and improving program execution through solid client relationships while enhancing the team’s growth and success.

Overview

18
18
years of professional experience

Work History

Program Manager

NCR Pty Ltd.
Melbourne, VIC
12.2016 - 06.2023
  • Managed planning, execution, and monitoring to achieve project milestones within program budget for multiple projects.
  • Developed SOW, product showcase, detailed program plans and delivery release cycles across multiple projects.
  • Led a team of fifty resources across four locations, effectively managing program stream operations and demonstrating exceptional leadership skills.
  • Produced comprehensive reports showcasing notable milestones achieved during diverse program phases for senior management and leadership team.
  • Maintained program objectives by establishing and sustaining client relationships through contract negotiations.
  • Developed and enforced effective program governance procedures by creating a detailed RACI matrix to optimize the use of program resources.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Streamlined program delivery cycle and service delivery by implementing process improvements through retrospective sessions.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues, risks and decisions on services and deliverables.
  • Collaborated with senior managers to discern potential risks and threats to the success of present and future programs.
  • Negotiated with stakeholders to align program deliverables with Customer's strategic goals and product roadmap, while effectively managing scope changes.
  • Led cross-functional teams to successfully deliver program milestones aligned with Customer's business strategic directions, goals, and objectives.
  • Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and proactive stakeholder engagement.
  • Directed the development and maintenance of comprehensive program documentation, including plans, S/W release cycles, reports, and presentations.
  • Reviewed completed work to verify consistence and quality, ensuing optimized management of version control and release/s branches to minimize overheads and complexities.

Senior Test Manager

Cognizant Australia Pty Ltd
Melbourne, VIC
01.2016 - 12.2016
  • Successfully managed complex projects with global implementation, and rapidly evolving requirements.
  • Developed test strategies and test plans for the overall program stream.
  • Developing cost-effective domain integration Testing strategy for CAT and UAT test phases.
  • Managing and growing testing assets, testing tools, testing processes required for meeting the testing mandate.
  • Deploying and managing the appropriate testing framework to meet the testing mandate.
  • Planning, deploying and managing the testing effort for any given engagement/ release.
  • Worked closely with Program Stakeholders to mitigate testing risks & issues, to ensure delivery is on time and with excellent quality.
  • Guiding in Test Optimization, prioritization in Risk Based Testing to allow financial benefits to stakeholders without compromising the S/W quality.

Senior Test Manager

Amdocs Australia Pty Ltd
Melbourne, VIC
05.2013 - 01.2016
  • Coordinated IPTA sign-offs with vendors to support testing for multiple projects within the program.
  • Developed and executed effective test strategies with defined methodologies and acceptance criteria across different test phases such as system, integration, E2E, functional, and NFR testing.
  • Generated detailed program-level test execution reports, ensuring clear and concise communication with higher management and stakeholders.
  • Organized and facilitated a TRR meeting with PMs, ST POC & IR Owners to verify alignment with fast lane entry criteria.
  • Directed post-production PVT and BVT tasks, securing necessary sign-offs.
  • Collaborated with various application teams to determine required support hours for testing, ensuring seamless test execution.

E2E Test Manager

Amdocs Australia Pty Ltd
Melbourne, VIC
06.2011 - 05.2013
  • Developed E2E Test Strategies for a program of work.
  • Utilized strong communication skills to liaise with delivery teams' iteration managers and program managers in order to determine iteration scope, testing requirements, and resource allocation.
  • Implemented a robust governance process for test stream deliverables to meet established quality criteria.
  • Developing capability matrix for the planned release to ensure adequate coverage.
  • Participating in daily defect triage calls during E2E test execution for defect prioritization based on business & testing impacts.
  • Preparing reports and presentations for senior program executives and business stakeholders for E2E test design & execution.
  • Overseeing migration testing activities including DVT for the planned release.
  • Providing TSR Testing signoff for staging & production deployment.
  • Coordinating with Ops Team about the continuous improvement and Production deployment activities.

TCOE Release Test Lead

Amdocs Australia Pty Ltd
Melbourne, VIC
10.2010 - 06.2011
  • Working closely with Release Management & IR PMs for SOW and commercial engagements.
  • Leading team of 15 IR owners for Test Planning and Execution Activities.
  • Participating together with Release Management and Stakeholders for Prove Ready for packaging checkpoint for individual IRs.
  • Coordinating with multiple vendors for IPTA sign-offs used for commercial engagement required for Testing Support for the current release.
  • Presenting daily execution reports to higher management highlighting execution progress, risks, daily stats and plan forecasting.
  • Coordinating with Applications for Deployment outages for CRQ, defects and retrofit deployments in the Testing Environment.

Subject Matter Expert

Amdocs Australia Pty Ltd
Melbourne, VIC
02.2005 - 10.2010
  • Assisted Customer in BVT and TVT testing for pre-production deployment.
  • Provided assistance to UAT Testers in CAT and AIT external environments.
  • Served as an initial contact point and handled log analysis in the War room for UAT testing.
  • Managed deployment windows and loaded Test Data on test servers.
  • Investigated and identified defects, analyzing root cause with detailed reports for developers.
  • Prepared the test data for internal verification of the HFs in ST environment.

Education

Master of Science - Information Technology

Latrobe University
Bundoora, VIC
03-2005

Bachelor of Science - Computer Engineering

Punjab Technical University
11-2000

Skills

  • Stakeholder Relationship Management
  • Strategic Planning and Leadership
  • SOWs and MSAs
  • Program documentation
  • Change Management
  • Progress Tracking and Reporting
  • Process Improvement
  • Effective Negotiations
  • Resource Management
  • Scheduling and Budgeting
  • Program and Product Roadmap
  • ROI on Entire Program
  • Vendor Management
  • Risk Analysis and Management
  • Cross-functional Collaboration

Clients

  • Coles and Coles Express Australia
  • Target
  • 7-Eleven
  • KMART
  • AusPost
  • Foodstuff NZ
  • Priceline (API)
  • Sensis
  • Optus
  • Telstra

References

References available upon request.

Timeline

Program Manager

NCR Pty Ltd.
12.2016 - 06.2023

Senior Test Manager

Cognizant Australia Pty Ltd
01.2016 - 12.2016

Senior Test Manager

Amdocs Australia Pty Ltd
05.2013 - 01.2016

E2E Test Manager

Amdocs Australia Pty Ltd
06.2011 - 05.2013

TCOE Release Test Lead

Amdocs Australia Pty Ltd
10.2010 - 06.2011

Subject Matter Expert

Amdocs Australia Pty Ltd
02.2005 - 10.2010

Master of Science - Information Technology

Latrobe University

Bachelor of Science - Computer Engineering

Punjab Technical University

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Amit Sharma