Amit Nair
MBA (Deakin) | Product Manager | Customer Ops At Bunnings | Future Consultant | Strategy, Design & Digital Transformation
Melbourne,VIC
Summary
Strategic and purpose-driven MBA candidate at Deakin University with 4+ years of experience in product management and 5+ years in design, currently transitioning into business consulting. Proven track record leading cross-functional teams, delivering user-centric digital solutions, and managing multi-stakeholder projects in mission-driven sectors across India and Australia.
Currently working with Bunnings' customer operations team, gaining hands-on experience in high-volume service environments, retail logistics, and customer journey optimisation. Adept at blending UX thinking, commercial acumen, and systems design to solve complex business problems.
Now seeking project-based or internship roles in consulting, strategy, or digital transformation where I can apply my multidisciplinary skill set to drive meaningful impact and operational excellence.
Overview
6
6
years of professional experience
2036
2036
years of post-secondary education
8
8
Languages
Work History
Customer Support Team Member
Bunnings
12.2024 - Current
- As part of my MBA journey and transition into consulting, I joined Bunnings’ Customer Support team to gain practical experience within a large-scale, customer-facing operation. This role has provided me with firsthand exposure to the complexities of retail service delivery, multi-channel operations, and internal coordination across logistics and store networks. Navigating a high-volume support environment has strengthened my problem-solving skills, system navigation abilities, and stakeholder communication — all of which I aim to translate into more strategic, data-driven roles in business transformation and consulting.
- - Serve as a key frontline representative supporting Australia’s leading home improvement retailer, assisting customers with high-volume enquiries across orders, inventory, and service coordination
- - Leverage multiple internal systems to investigate and resolve complex cases, including delivery escalations, multi-location stock checks, and refund workflows
- - Liaise regularly with internal stakeholders (store teams, dispatch, logistics) to ensure seamless resolution of customer issues across channels
- - Maintain a strong focus on service quality, balancing empathy with efficiency while adhering to SLAs and operational procedures
- - Developed a strong understanding of large-scale retail operations, issue triaging, and customer journey pain points - informing my broader interest in process improvement and business consulting
Senior Product Manager
Platform Commons
08.2022 - 04.2024
- At Platform Commons, I worked at the intersection of technology, design, and social impact — leading the development of purpose-driven digital platforms focused on ecological agriculture, community volunteering, and grassroots enablement. Across both my roles as Product Manager and later as Senior Product Manager, I was responsible for translating real-world challenges into scalable, user-centric solutions by collaborating with diverse stakeholders including NGOs, government bodies, and development teams. This experience sharpened my strategic thinking, product leadership, and ability to design systems that serve both user needs and broader impact goals.
- - Led the development of two major digital platforms focused on ecological agriculture and volunteering, used by thousands across rural India
- - Directed cross-functional teams of designers, developers, and domain experts to deliver scalable, user-centric products aligned with organizational impact goals
- - Spearheaded product roadmapping, UX design iterations, and stakeholder alignment across government and NGO partners
- - Conducted user research and field interviews to refine feature sets, improve usability, and boost adoption in low-connectivity regions
- - Managed release cycles, backlog grooming, and Jira workflows while maintaining alignment with business and social objectives
- - Mentored junior PMs and designers, introducing agile best practices and human-centered design principles
- - Represented the product function during strategic reviews and collaborative sessions with partner organisations, including Rythu Sadhikara Samstha (RySS)
Project Manager
Rythu Sadhikara Samstha
02.2022 - 04.2024
- As a Product Manager at Platform Commons, I work closely with RySS, Government of Andhra Pradesh specifically mandated to implement the natural farming programme covering 5,00,000+ farmers across all 13 districts of Andhra Pradesh during the period 2017-22 with scaling-up to reach all 55-60 lakh farmers by 2024. The objectives of RYSS are to promote climate resilient, chemical-free, ecological agriculture across all agro-climatic zones; and to provide small and marginal farmers with profitable livelihoods from agriculture.
Product Manager
Platform Commons
08.2020 - 07.2022
- - Owned full product lifecycle from concept to delivery for tools aimed at empowering farmers, artisans, and volunteers
- - Designed and prioritised features based on user needs, field data, and implementation team feedback
- - Collaborated closely with engineers and the CSR teams at Mindtree to co-design digital tools supporting climate-resilient natural farming initiatives
- - Delivered MVPs that served as prototypes for scale-up in partnership with state governments and local NGOs
- - Conducted usability testing and implemented feedback loops to drive iterative improvements in platform functionality
- - Developed user documentation, onboarding guides, and multilingual UI flows to improve accessibility and reduce tech friction
Senior Graphic Designer
First Main
05.2020 - 07.2020
Product Designer (UI/UX)
Mindtree
04.2019 - 05.2020
- The experience I gained during my internship at Mindtree CSR as a UI/UX Design Intern has been invaluable to me. I am grateful to Mindtree and to my mentor Satyam Gambhir for providing me with the opportunity to learn and grow. The experience of working with the team and learning about the role of technology in the social sector has been a real pleasure for me. I particularly enjoyed planning and devising solutions for the ample challenges faced by different stakeholders like volunteers, farmers, artisans etc.
Education
Master of Business Administration - MBA -
Deakin University
Diploma - Graphic & Web Design, Graphic Design
LISAA - L'Institut Supérieur des Arts Appliqués
01.2017 - 01.2020
Bachelors - Graphic and Web Design, Graphic Design
LISAA School of Design
01.2017 - 01.2020
Bachelor of Commerce - BCom - Chartered Accountancy
St.Josephs College of Commerce
01.2013 - 01.2016
Business/Commerce, General
St. Joseph's Pre University College
01.2011 - 01.2013
Skills
Miro
Figma
Atlassian Suite Confluence
Complaint handling
Organization
CRM software
Software troubleshooting
Teamwork and collaboration
Customer service
Problem-solving
Excellent communication
Decision-making
Attention to detail
Analytical thinking
Workflow management
Project planning
Task prioritization
Process improvement
Business administration
Business communication
Awards
Winner – IBM x Deakin Bowater Business Challenge 2025
Accomplishments
Winner – IBM x Deakin Bowater Business Challenge (2025)
Led a winning cross-functional team of four, solving a real-world client challenge by delivering a consulting solution focused on digital transformation, earning top honors among 30+ teams.
Launched Two Scalable Platforms for Social Impact
Successfully led the end-to-end development of platforms for ecological agriculture and volunteering, impacting thousands across rural India and partnering with government and NGO stakeholders.
Improved Support Workflow Resolution Speed by 20% (Bunnings, 2024)
Streamlined internal case triaging and coordination processes across logistics, stores, and dispatch — resulting in faster resolution of complex customer issues in a high-volume environment.
Designed MVPs for Climate-Resilient Farming Tools (Platform Commons + RySS)
Co-designed and delivered digital tools with Mindtree CSR teams that supported 500K+ farmers under Andhra Pradesh’s (India) natural farming mission.
Boosted Product Adoption in Low-Connectivity Regions
Refined UX features through user interviews and field testing; improved mobile responsiveness and accessibility, driving a 35% increase in platform uptake.
Introduced Agile & HCD Practices Across Teams
Mentored junior PMs and designers; championed agile sprint planning, backlog grooming, and human-centered design for improved collaboration and output.
Timeline
Customer Support Team Member
Bunnings
12.2024 - Current
Senior Product Manager
Platform Commons
08.2022 - 04.2024
Project Manager
Rythu Sadhikara Samstha
02.2022 - 04.2024
Product Manager
Platform Commons
08.2020 - 07.2022
Senior Graphic Designer
First Main
05.2020 - 07.2020
Product Designer (UI/UX)
Mindtree
04.2019 - 05.2020
Diploma - Graphic & Web Design, Graphic Design
LISAA - L'Institut Supérieur des Arts Appliqués
01.2017 - 01.2020
Bachelors - Graphic and Web Design, Graphic Design
LISAA School of Design
01.2017 - 01.2020
Bachelor of Commerce - BCom - Chartered Accountancy
St.Josephs College of Commerce
01.2013 - 01.2016
Business/Commerce, General
St. Joseph's Pre University College
01.2011 - 01.2013
Master of Business Administration - MBA -
Deakin University