Louis Esparon
Dakabin,QLD
Summary
Proficient in technical support and data management with a focus on compliance and security. Adept at resolving operational bottlenecks and ensuring accurate record maintenance, ready to drive impactful improvements in customer service.
Overview
5
5
years of professional experience
Work History
Customer Support team Member
Bunnings
Rothwell, Brisbane
10.2020 - Current
- Collaborated within a high-volume team to troubleshoot operational bottlenecks and resolve user inquiries.
- Managed hardware inventory and stock levels using enterprise resource planning (ERP) tools.
- Leveraged internal database software to maintain high data integrity and record accuracy.
- Adhered to strict SOPs and compliance protocols to ensure data security and service standards.
- Administered user accounts, including provisioning, credential maintenance, and profile configuration.
Education
Diploma of Information Technology / Bachelor of Information Technology -
Queensland University of Technology
Brisbane, QLD06-2028
Certificate III in Information Technology (ICT3012 - Information Technology
Tafe
Bracken Ridge, Queensland08-2025
High School Diploma -
Mt Maria College Petrie
Petrie, QLD11-2024
Cert 2 - Engineering Pathways
TAFE QLD
QLD09-2024
Skills
- Customer service
- Data management
- Network troubleshooting
- Operating systems
- Technical support
- Project management
- Team collaboration
- Problem resolution
References
References available upon request.
Timeline
Customer Support team Member
Bunnings
10.2020 - Current
Diploma of Information Technology / Bachelor of Information Technology -
Queensland University of Technology
Certificate III in Information Technology (ICT3012 - Information Technology
Tafe
High School Diploma -
Mt Maria College Petrie
Cert 2 - Engineering Pathways
TAFE QLD