Bianca Shaw
Scarborough,Australia
Summary
Positive and highly motivated professional with a compassionate work ethic and commitment to excellence. Demonstrated ability to achieve personal and team goals through determination and focus. Proven track record of success across numerous industries, consistently delivering high-quality results.
Overview
21
21
years of professional experience
Work History
Casual Disability Support Worker
ABSOLUTE COASAL CARE
06.2025 - Current
- Support daily living, personal care, medication and domestic tasks.
- Encourage personal goal development with empathy, kindness and clear communication.
- Provided transport assistance, completed shift notes, and handled admin duties.
Spray Tanning Artist and Technician – Business Owner
TANON SPRAY TANNING
08.2023 - Current
- Operate a private home-based spray tanning salon using premium all-natural, organic, Australian TechnoTan solutions.
- Retail supplier of TechnoTan tan care products and solutions.
- Manage marketing and client engagement across multiple social media platforms.
- Oversee ordering, inventory, and basic bookkeeping.
Neuro Coach/Trainer and Administrator
THINGY FLIP
10.2022 - 08.2023
- Set up of administration systems, policies, email communication, resources, and refined website content.
- Prospected new clients, delivered on-site Neuro coaching, systemised and ran training programs and certifications for school students and PCYC clubs programs.
- Created sales and marketing materials, managed packing, and coordinated shipping.
Administration
DESIGNER OUTDOOR AWNINGS
01.2022 - 01.2023
- Managed lead calls, appointment bookings, and client follow-ups, coordinated tradesmen, proficient in Microsoft Office, Outlook and Calendar scheduling.
Personal Assistant to the Principal, Business Development Manager, Property Management
ONE AGENCY JD PROPERTY AGENTS
04.2021 - 10.2022
- PA: Supported Open-Home inspections and Auctions; managed databases, errands, meetings, phone and email correspondence.
- BDM: Drove business growth through marketing, partnerships, property appraisals, client communication, and sales negotiation.
- PM: Gained Certificate of Registration, conducted market appraisals; managed rental marketing, tenant approvals, documentation, and compliance with government regulations; advanced computer and data skills.
Grade 4 Hospitality and Casual Housekeeper for on-site Accommodation
TUMBLING WATERS RETREAT
01.2014 - 04.2021
- Managed Front-of-house operations for events, weddings and restaurant service, upholding the highest standards; RSA qualified.
- Performed table service, managed Bar duties, basic food preparation, room attendant duties, and open/close procedures.
- Oversaw dining/function room setup & resets
- Worked effectively in teams, delegate tasks, and applied strong communication, memory and listening skills.
- Trained new staff on customer service protocols and operational procedures.
Casual Retail Liquor Shop Assistant
HELENSBURGH PREMIUM LIQUOR
10.2014 - 07.2018
- Delivered front counter sales and customer service; restocked shelves and maintained store cleanliness.
- Operated registers, barcode scanners, EFTPOS, and handled cash transactions; RSA qualified.
Waitress
RED NECTAR RESTAURANT
01.2013 - 12.2013
- Grade 3 waiter: provided table service, restaurant resets, cleaning and closing procedures; RSA qualified.
- Provided excellent customer service by taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy.
NSW Account Manager, Sales representative
HALDEX PTY LTD
08.2004 - 12.2008
- Achieved sales targets while managing major customer accounts and driving new business growth.
- Developed and implemented vendor refill systems to secure repeat sales.
- Managed client relationships to ensure satisfaction and retention.
- Resolved client issues promptly to maintain strong business relationships.
Education
First Aid Certificate -
National Courses, Wollongong
07-2025
Working with Children Check -
Valid for paid and unpaid work
07-2025
NDIS Worker Check -
Clearence
07-2025
ARRON SANSONI GROUP – MENTORSHIP PROGRAMME -
Duration: 2018-2019
Skills
- Customer service
- Disability support worker
- Personal care
- NDIS Team collaboration
- NDIS Daily living requirements
- NDIS Care coordination
- Housekeeping skills
- Safety management
- Medication administration
- First aid and CPR
- Disability awareness
- Account Management
- Strong Sales experience
- Hospitality
- Retail Sales
- Problem solving
- Listening skills
- Phone and Prospecting
- Consulting
- Computer literacy
- Microsoft Office, Word, and Excel
- Marketing strategies
- Integration data software
- Reckon accounting software
- CRM databases
- Payroll systems
- Administration skills
- Emailing and communications
- Social media marketing
- Float balancing
- EFTPOS and cash handling
- Security measures
- Risk management
- Resource management
- Community engagement
- Teamwork and communication
- Volunteer involvement
- Well-presented
- Positive attitude
- Friendly nature
- Approachable
- Politeness and punctuality
- Reliable work ethic
- Growth orientation
- Calm under pressure
- Energetic and active
- Healthy and holistic lifestyle
References
References available upon request.
Timeline
Casual Disability Support Worker
ABSOLUTE COASAL CARE
06.2025 - Current
Spray Tanning Artist and Technician – Business Owner
TANON SPRAY TANNING
08.2023 - Current
Neuro Coach/Trainer and Administrator
THINGY FLIP
10.2022 - 08.2023
Administration
DESIGNER OUTDOOR AWNINGS
01.2022 - 01.2023
Personal Assistant to the Principal, Business Development Manager, Property Management
ONE AGENCY JD PROPERTY AGENTS
04.2021 - 10.2022
Casual Retail Liquor Shop Assistant
HELENSBURGH PREMIUM LIQUOR
10.2014 - 07.2018
Grade 4 Hospitality and Casual Housekeeper for on-site Accommodation
TUMBLING WATERS RETREAT
01.2014 - 04.2021
Waitress
RED NECTAR RESTAURANT
01.2013 - 12.2013
NSW Account Manager, Sales representative
HALDEX PTY LTD
08.2004 - 12.2008
First Aid Certificate -
National Courses, Wollongong
Working with Children Check -
Valid for paid and unpaid work
NDIS Worker Check -
Clearence
ARRON SANSONI GROUP – MENTORSHIP PROGRAMME -
Duration: 2018-2019