Rupinder Kaur
Brookfield,VIC
Summary
Welcoming Customer Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Stawell Motel
01.2023 - 03.2024
- Upheld strict compliance with data privacy regulations when handling sensitive customer information during all interactions.
- Maintained detailed records of customer interactions to ensure that all necessary actions were taken and followed up on.
- Developed rapport with repeat customers by remembering personal details and preferences from previous interactions, creating a personalized service experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front of House Staff Member
Social Cafeteria
04.2020 - 01.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cook
Spirit Of Punjab
12.2019 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
Diploma in Commercial Cookery - Cookery
Rana Cooking School
Punjab04.2012
Year 12 - Science Education
DAV Model Sr. Sec. School
Punjab03.2006
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Supply Restocking
- Surface cleaning
- Hospitality and service industry background
- Knife Skills
- Cooking techniques
- Frying
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Garry (owner at Spirit of Punjab) 0418300257
Jimmy (owner at Social Cafeteria) adhillon970@gmail.com
Ramandeep Kaur (co-worker at Stawell motel) 0435893623
Timeline
Customer Service Cashier
Stawell Motel
01.2023 - 03.2024
Front of House Staff Member
Social Cafeteria
04.2020 - 01.2023
Cook
Spirit Of Punjab
12.2019 - 01.2023
Diploma in Commercial Cookery - Cookery
Rana Cooking School
Year 12 - Science Education
DAV Model Sr. Sec. School
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