Amrinder Singh Sethi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Housing SA
05.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and colleagues for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of system knowledge to effectively assist customers with accurate information and recommendations.
- Providing Customer service to SA Housing Authority customers and Tenants at front counter.
- Providing Clerical and administrative support services within th region.
- Responding to enquiries,including providing information about eligibility and policy about registration for housing.
- Determining financial assistance eligibility of customers accessing Private Rental assistance program and arranging appointments as required.
- Recording and updating accurate customer details onto the central notations system.
- Handling Debt and Payment Arrangement for Housing officers.
- Handling Barware software to do Invoices.
- Making Roaster for the Team Leader.
Administrative Assistant Volunteer
Marion Life
07.2019 - 02.2020
- Attending the visitors coming to the office.
- Counselling of the visitors on Centrelink payments.
- Identifying their needs and providing them pantry items, clothing coupons, shoe vouchers and bus ticket.
- Writing the main aspects of the conversation on visitor's card.
- Referring the visitors to the specific agency if required.
- Working closely with Services coordinator and Director of the organization.
- Advertising the volunteering opportunities on job network websites.
- Processing applications of the interested candidates.
- Data Entry and Maintaining records of the candidates applied for the volunteering and employees working in the organization.
Console Operator
On The Run PTY LTD
11.2020 - Current
- Serving customers coming in the store.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Completing the online orders within the given time frame.
- Cash Handling.
- Opening and closing the shift.
Education
Bachelor's of Technology - Mechanical Engineering
Punjab Technical University
Punjab India05.2008
Skills
- Customer Relations
- Complaint Handling
- Region operations
- Teamwork and Collaboration
- MS Office
- Multitasking
- Time Management
- Adaptability and Flexibility
- Document and Records Management
- Data Entry
- Professionalism
Certification
Bachelor Degree in Mechanical Engineering
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Officer
Housing SA
05.2022 - Current
Console Operator
On The Run PTY LTD
11.2020 - Current
Administrative Assistant Volunteer
Marion Life
07.2019 - 02.2020
Bachelor's of Technology - Mechanical Engineering
Punjab Technical University
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