Amrit Khadka
Sydney,Australia
Summary
Experienced IT Support Specialist with 2+ years in managing hardware and software, troubleshooting technical problems, and improving network performance. Proficient in incident management, user support, and ensuring compliance. A strong communicator focused on customer satisfaction and always looking to improve IT solutions.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Company Name ABC
10.2023 - Current
- Providing tech support to users through phone, email, and face-to-face interactions, ensuring timely and effective assistance
- Troubleshooting hardware and network issues while upgrading or replacing components to maintain smooth operations
- Managing and updating support tickets using tracking software to ensure all issues are resolved promptly and accurately
- Setting up and managing user accounts and permissions in Microsoft Office 365 and Active Directory to guarantee secure access
- Overseeing Microsoft Azure and Azure AD, maintaining hybrid infrastructure environments for seamless functionality
- Onboarding new employees by configuring security groups and granting access to required systems for efficient integration
- Setting up and maintaining cloud services like MS Exchange, SharePoint, and AWS to support user accessibility and productivity
- Troubleshooting and configuring printers, scanners, and multi-function devices to ensure uninterrupted office operations
- Regularly monitoring backups to safeguard data integrity and enabling swift recovery when needed
- Supporting and configuring VPN solutions to provide secure network access for remote employees
- Administering VMware and Hyper-V virtual environments to optimize resource allocation and performance
- Documenting network configurations, troubleshooting processes, and solutions to build a clear and accessible knowledge base
IT Help Desk Support
Company Name ABC
08.2022 - 10.2023
- Provided technical support to users via phone, email, or in person to resolve hardware, software, and network issues
- Set up and managed user accounts, passwords, and permissions in systems like Office 365 and Active Directory
- Troubleshot and maintained office equipment such as printers, scanners, and workstations to ensure smooth daily operations
- Monitored and updated support tickets, ensuring issues were resolved efficiently and documented properly
- Assisted with basic network setup, VPN configuration, and maintained backups for data security
Customer Services/ Shop Assistant
Evergreen Fresh World
01.2019 - 07.2022
- Assisted customers in choosing fresh fruits and vegetables, offering recommendations based on their needs
- Provided friendly service at the checkout by accurately processing cash and card payments
- Kept shelves stocked with fresh produce and arranged neatly to create an inviting shopping experience
- Ensured top product quality by checking freshness and promptly removing any items that didn’t meet standards
Education
Bachelor of Information Technology -
Crown Institute of Higher Education
Sydney, NSW01.2023
Skills
- Microsoft Windows 10
- Windows 11
- Windows Server 2019
- MacOS
- Microsoft Office 365
- Desktop Apps
- RMM
- ZOOM
- MS Teams
- Office 365
- Microsoft Azure
- Active Directory
- SharePoint
- DHCP
- DNS
- TCP/IP
- Router
- Switches
- Hyper-V
- VMware
- Kaseya
- OS Ticketing
- Windows Backup
- Office 365 Backup
- Altaro
- I drive
- Hardware Installation
- Upgrade
- Assembly
- Configuration
- Maintenance
- Leadership
- Team Oriented
- Communication
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Service
- Conflict Resolution
Technical Skills
Microsoft Windows 10, Windows 11, Windows Server 2019, MacOS, Microsoft Office 365, Desktop Apps, RMM, ZOOM, MS Teams, Office 365, Microsoft Azure, Active Directory, SharePoint, MS Teams, DHCP, DNS, TCP/IP, Router, Switches, Hyper-V, VMware, Kaseya, OS Ticketing, Windows Backup, Office 365 Backup, Altaro, I drive, Hardware Installation, Upgrade, Assembly, Configuration, Maintenance
Languages
English
Timeline
IT Support Specialist
Company Name ABC
10.2023 - Current
IT Help Desk Support
Company Name ABC
08.2022 - 10.2023
Customer Services/ Shop Assistant
Evergreen Fresh World
01.2019 - 07.2022
Bachelor of Information Technology -
Crown Institute of Higher Education
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