Amshu Lawat
Burwood
Summary
Enthusiastic and customer-oriented hospitality professional with a strong background as a barista and waitress in fast-paced cafe and restaurant settings. Skilled in crafting quality beverages, taking accurate orders, handling POS systems, and delivering outstanding service with a friendly attitude. Known for maintaining a clean and organized workspace, working well under pressure, and ensuring every guest feels welcomed and valued. Passionate about creating positive dining experiences and contributing to a successful team environment.
Overview
2
2
years of professional experience
Work History
Waitress
Macchiato Wood Fire Pizza & Coffee Roastery
12.2024 - 05.2025
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Barista
Himalayan Java Coffee
02.2023 - 09.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
BBA - Business And Management (Major in Hospitality)
Churchill Institute of Higher Education
11-2027
Skills
- Customer service: Provide excellent service, address concerns, ensure satisfaction
- Communication: Clear, concise verbal and written skills
- Multitasking: Handle multiple tasks in fast-paced settings
- Attention to detail: Maintain accuracy in order processing, payment handling
- Teamwork: Collaborate effectively with colleagues
Languages
English
Professional Working
Timeline
Waitress
Macchiato Wood Fire Pizza & Coffee Roastery
12.2024 - 05.2025
Barista
Himalayan Java Coffee
02.2023 - 09.2024
BBA - Business And Management (Major in Hospitality)
Churchill Institute of Higher Education
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