Amulya Halevoor Prasannakumar
Harrison,ACT
Summary
Dynamic Cafe Manager at Cafe Coffee Day, enhancing customer satisfaction and streamlining operations. Expert in coffee shop operations and customer engagement, I led a team to exceed service expectations while maintaining operational efficiency. Skilled in social media marketing and timekeeping, I significantly improved customer trust and cafe presentation.
Overview
2
2
years of professional experience
Work History
Cafe Manager
Cafe Coffee Day
06.2020 - 06.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Computer Science And Engineering - Computers
Sambhram Institute of Technology
Bangalore,India 07.2019
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Foodservice
- Order Management
- Timekeeping
- Social Media Marketing
Timeline
Cafe Manager
Cafe Coffee Day
06.2020 - 06.2022
Computer Science And Engineering - Computers
Sambhram Institute of Technology
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