Amy Bowerman
Millbridge,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Senior Postal Service Officer
Australia Post
Bridgetown, WA
09.2024 - Current
- Performing customer sales.
- Customer service transactions.
- Processing Identification service transactions.
- Assisting customer with mail lodgements and enquires.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
- Fill in for Postal Manger when away or not on premise.
- Coordinated stock placement on store floor.
- Assisting in training new staff members.
Shop Assistant
Prestbury Park Saddlery
03.2023 - Current
- Fill in position when required
- Completed daily tasks accurately and on-time to support shop needs.
- Swept floors, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Customer Service Officer
Australia Post
05.2024 - 09.2024
- Performing customer sales.
- Customer service transactions.
- Processing Identification service transactions.
- Assisting customer with mail lodgements and enquires.
Store Manager
City & Regional Fuels (BP Bridgetown)
12.2021 - 05.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Leader
City & Regional Fuels
01.2016 - 12.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Kitchenhand
City & Regional Fuels
04.2013 - 02.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
Store Assistant
Herne Hill Stockfeeds
06.2006 - 12.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Operated POS system to process payments and provide receipts.
- Day to day store cleaning
Education
Swan Christian College
Skills
- Team Development
- Inventory Control
- Problem-Solving
- Staff Management
- Work Planning and Prioritization
- Friendly and Positive
- Team Leadership and Coaching
- Risk Management
References
Nicola Bingham
0447 950 790
Paula Delahunty
0477 072 151
Timeline
Senior Postal Service Officer
Australia Post
09.2024 - Current
Customer Service Officer
Australia Post
05.2024 - 09.2024
Shop Assistant
Prestbury Park Saddlery
03.2023 - Current
Store Manager
City & Regional Fuels (BP Bridgetown)
12.2021 - 05.2024
Team Leader
City & Regional Fuels
01.2016 - 12.2021
Kitchenhand
City & Regional Fuels
04.2013 - 02.2015
Store Assistant
Herne Hill Stockfeeds
06.2006 - 12.2013
Swan Christian College