Amy Bulmer
Caringbah,NSW
Summary
Telehealth Customer Support Administrator with extensive experience at Our Sage, recognized for exceptional customer service and effective project management. Skilled in relationship building and operational streamlining, enhancing patient experiences through efficient scheduling and empathetic communication. Dedicated to operational excellence and high client satisfaction rates.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Telehealth Customer Support Administrator
Oursage
North Sydney
02.2025 - Current
- Responded to patient and doctor inquiries to ensure timely access to telehealth services.
- Built rapport with patients and medical professionals to enhance communication.
- Collaborated closely with doctors to streamline operations and improve workflows.
- Managed scheduling to enhance service delivery and minimize wait times for patients.
- Provided administrative support for telehealth services at Our Sage, facilitating seamless patient interactions.
Medical Receptionist
Cornerstone Health
07.2024 - 01.2026
- Handled phone calls to address inquiries and requests promptly, improving response times.
- Provided exceptional customer service to create welcoming environment for guests.
- Managed billing processes to ensure accuracy in transactions, reducing errors.
- Maintained document control for organized and accessible records.
Restoration Administrator
Mainfix
08.2024 - 12.2024
- Built strong relationships with clients and tradespeople to foster collaboration.
- Managed office operations, including phone support, email correspondence, and supply ordering.
- Input work orders into the system to facilitate workflow management. to facilitate efficient workflow and task assignment. into system for effective task tracking.
- Edited reports for clarity and precision.
Project Administrator
The Star Group
05.2023 - 11.2023
- Supported project activities and ensured documentation control for successful project execution.
- Maintained procurement register for three construction sites to facilitate timely resource allocation.
- Coordinated invoicing processes, streamlining accounts payable and receivable for accurate financial tracking.
- Updated all relevant project databases to ensure accuracy and accessibility.
- Conducted workforce planning to verify contractor documentation and scheduling accuracy.
- Assisted with quotations and tenders for clients and subcontractors.
- Utilized software tools such as Paperless, Pegasus, Aconex, Procore, Blue Glue, Omtrack, and Bluebeam to enhance operations.
Retail Support Officer
HCF
11.2022 - 05.2023
- Managed lead follow-up to increase potential sales conversions.
- Conducted monthly audits and generated branch activity reports to ensure compliance and operational transparency.
- Maintained spreadsheets for precise data tracking and reporting to support informed decision-making.
- Applied Tabelo, Elmo, Office, and Excel to streamline workflow. for efficient task execution.
- Performed general office duties to support daily operations.
- Completed six-month contract with a focus on operational improvement.
Operations Manager
1st Place Building Services
03.2022 - 09.2022
- Coordinated scheduling of tradesman work orders to improve workflow efficiency and reduce delays.
- Cultivated relationships with tradesmen, third parties, and tenants to strengthen collaboration and communication.
- Processed orders for office and tradesman materials to secure timely supply availability and support ongoing operations.
- Uploaded work orders and quotes efficiently using Fleetmatics and Corrigo Pro software.
- Managed general office duties to maintain organized operations.
- Utilized Office 365 tools for enhanced communication and documentation management.
Facilities Maintenance Coordinator
KU Children's Services
01.2020 - 03.2022
- Handled general office responsibilities to ensure smooth workflow.
- Delivered exceptional customer service to KU Directors, Coordinators, and Managers, ensuring satisfaction and support.
- Coordinate and monitor planned repairs and maintenance.
- Liaised with remote sites and 3rd party suppliers to facilitate effective communication and coordination on maintenance projects.
- Managed costs associated with repairs and maintenance works, optimizing budget allocation and resource use.
- Logging and tracking job requisitions, contractors and works completed.
- Processing invoices
- Dealing professionally with email and phone inquiries
- Site visits
- Answering phones
- Oracle/ FMI
Receptionist
Primary Health Care
12.2018 - 01.2020
- Delivered exceptional customer service by efficiently addressing patient inquiries.
- Answered phone calls promptly, delivering essential information and assistance.
- Created a positive atmosphere for patients entering the facility., enhancing overall patient experience.
- Performed general office duties, supporting efficient daily operations.
Property Manager
LJ Hooker Miranda
04.2018 - 10.2018
- Managed personal portfolio to enhance property performance and tenant retention.
- Executed lease renewals and sign-ups to maintain occupancy rates and secure rental income.
- Conducted regular inspections to ensure property maintenance and compliance.
- Coordinated repairs and maintenance to ensure tenant comfort and property standards.
- Provided exceptional customer service to enhance tenant satisfaction.
- Handled phone inquiries, providing timely and accurate information.
- Attended tribunal hearings to advocate for client interests.
- Utilized maintenance manager software for efficient task management.
Junior Property Manager
Crown Square Management Waterloo
08.2012 - 04.2018
- Coordinated property viewings and processed applications, facilitating timely occupancy.
- Processed tenant rent payments accurately and efficiently.
- Delivered customer service by effectively liaising with tenants to address inquiries and concerns.
- Conducted routine inspections for ingoing and outgoing tenants.
- Responded to phone inquiries from tenants, providing accurate information and assistance. promptly to enhance communication.
- Maintained organized filing systems for documentation.
- Utilized computer programs, including REST, Excel, and Outlook, to enhance operational efficiency.
- Leveraged internet tools such as Rockend and Property Tree for property management.
Executive Assistant
Amsure Realty
08.2012 - 01.2015
- Coordinated executive schedules and organized meetings for senior leadership to optimize time management.
- Streamlined administrative processes, enhancing workflow efficiency within the office.
- Maintained confidential records and files related to executive operations.
- Facilitated interdepartmental communication to ensure alignment on project objectives.
- Prepared and organized documents for client presentations and internal meetings.
- Assisted in developing marketing materials for property listings and events.
Store Associate
Big W Port Macquarie
11.2003 - 01.2011
- Provided exceptional customer service to maximize sales and surpass expectations.
- Processed point of sale transactions, enhancing customer experience through friendly, efficient service.
- Maintained store presentation by tidying and replenishing merchandise, contributing to an inviting shopping environment.
- Replenished stock according to guidelines, supporting accurate pricing and appealing product displays.
Education
Diploma - Practice Management
Tafe NSW
Sydney, NSW11-2027
University Certificate - Workforce Essentials
Charles Sturt University
Armidale, NSW12.2024
Higher School Certificate -
St Pauls High School
Port Macquarie12.2005
Skills
- Customer service
- Project management
- Scheduling coordination
- Data entry
- Document management
- Relationship building
- Cross-functional coordination
- Complaint handling
- Client relationship building
- Reporting and documentation
- Empathy and patience
- Inbound call answering
- Time management
- Task prioritization
- Adaptability
- Remote support
- Friendly and patient
Certification
• NSW Drivers Licence, NSW Roads And Maritime Services
• NSW Construction Induction White Card
• Evidence of Full Covid-19 Vaccination
• NSW Construction Induction White Card
• Evidence of Full Covid-19 Vaccination
Languages
English
Timeline
Telehealth Customer Support Administrator
Oursage
02.2025 - Current
Restoration Administrator
Mainfix
08.2024 - 12.2024
Medical Receptionist
Cornerstone Health
07.2024 - 01.2026
Project Administrator
The Star Group
05.2023 - 11.2023
Retail Support Officer
HCF
11.2022 - 05.2023
Operations Manager
1st Place Building Services
03.2022 - 09.2022
Facilities Maintenance Coordinator
KU Children's Services
01.2020 - 03.2022
Receptionist
Primary Health Care
12.2018 - 01.2020
Property Manager
LJ Hooker Miranda
04.2018 - 10.2018
Junior Property Manager
Crown Square Management Waterloo
08.2012 - 04.2018
Executive Assistant
Amsure Realty
08.2012 - 01.2015
Store Associate
Big W Port Macquarie
11.2003 - 01.2011
Diploma - Practice Management
Tafe NSW
University Certificate - Workforce Essentials
Charles Sturt University
Higher School Certificate -
St Pauls High School