Amy Chy-Long
Keysborough,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Driven and dedicated with focus on delivering exemplary service to maximise customer satisfaction. Proficient in customer relations and communicating messages strongly through past experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Attendant
Zone Bowling And Timezone
12.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations such as cash registers for transactions and reservation management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to guest inquiries, complaints and requests to increase customer satisfaction.
Swimming Lessons Instructor
YMCA Kingswim
12.2021 - 09.2022
- Taught daily swim instructions to students varying in age and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Front of House Wait Staff Member
Haysung Korean Barbeque
04.2021 - 12.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
Education
Bachelor of Science - Computing And Software Systems
University of Melbourne
Parkville, VIC2025
High School Certificate -
Kilbreda College
Mentone, VIC2022
Skills
- POS Systems and Ordering Platforms
- Computer Proficiency
- Customer Service and Assistance
- Customer Satisfaction
- Guest Inquiries
- Collaborative Work
- Willingness to Learn
- Guest Satisfaction
Certification
- Swimming Australia SafeSport Training - 2021
- Swim Australia - Teacher 2022-2025
Languages
English
Native or Bilingual
Khmer
Limited Working
Timeline
Guest Service Attendant
Zone Bowling And Timezone
12.2021 - Current
Swimming Lessons Instructor
YMCA Kingswim
12.2021 - 09.2022
Front of House Wait Staff Member
Haysung Korean Barbeque
04.2021 - 12.2021
Bachelor of Science - Computing And Software Systems
University of Melbourne
High School Certificate -
Kilbreda College