Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amy Chy-Long

Keysborough,VIC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Driven and dedicated with focus on delivering exemplary service to maximise customer satisfaction. Proficient in customer relations and communicating messages strongly through past experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Attendant

Zone Bowling And Timezone
12.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations such as cash registers for transactions and reservation management
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to guest inquiries, complaints and requests to increase customer satisfaction.

Swimming Lessons Instructor

YMCA Kingswim
12.2021 - 09.2022
  • Taught daily swim instructions to students varying in age and skill levels.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

Front of House Wait Staff Member

Haysung Korean Barbeque
04.2021 - 12.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.

Education

Bachelor of Science - Computing And Software Systems

University of Melbourne
Parkville, VIC
2025

High School Certificate -

Kilbreda College
Mentone, VIC
2022

Skills

  • POS Systems and Ordering Platforms
  • Computer Proficiency
  • Customer Service and Assistance
  • Customer Satisfaction
  • Guest Inquiries
  • Collaborative Work
  • Willingness to Learn
  • Guest Satisfaction

Certification

  • Swimming Australia SafeSport Training - 2021
  • Swim Australia - Teacher 2022-2025

Languages

English
Native or Bilingual
Khmer
Limited Working

Timeline

Guest Service Attendant

Zone Bowling And Timezone
12.2021 - Current

Swimming Lessons Instructor

YMCA Kingswim
12.2021 - 09.2022

Front of House Wait Staff Member

Haysung Korean Barbeque
04.2021 - 12.2021

Bachelor of Science - Computing And Software Systems

University of Melbourne

High School Certificate -

Kilbreda College
Amy Chy-Long