Amy Cole
Perth,WA
Summary
Enthusiastic and motivated individual actively seeking a career aligned with my passions and interests. Known for strong communication and interpersonal skills, I demonstrate a quick learning ability and a commitment to delivering exceptional results. Detail-oriented and a collaborative team player, I am eager to contribute to a dynamic work environment. I am dedicated to obtaining relevant certifications to enhance my knowledge and skills. Looking for an entry-level position that allows me to grow and make a meaningful impact.
Overview
5
5
years of professional experience
Work History
Dental Nurse
Dental at Joondalup
04.2023 - Current
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Collaborated with dental team members to develop customized care plans for optimum patient results.
- Contributed to a positive patient experience with effective communication, empathy, and professionalism.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dental Front Office Receptionist
Taylor Dental
01.2020 - 03.2023
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
Education
Certificate III - Health And Wellbeing - Health Assistance
New Zealand Dental Association
New Zealand 01.2022
Certificate III - Dental Assisting
New Zealand Dental Association
New Zealand01.2022
Skills
- Professionalism and Ethics
- Patient Records Management
- Patient care excellence
- Confidentiality and Data Protection
- Patient Communication
- Data Entry
- Call Management
- Administrative Support
- Follow-up skills
Accomplishments
- Supervised team of 7 staff members.
Timeline
Dental Nurse
Dental at Joondalup
04.2023 - Current
Dental Front Office Receptionist
Taylor Dental
01.2020 - 03.2023
Certificate III - Health And Wellbeing - Health Assistance
New Zealand Dental Association
Certificate III - Dental Assisting
New Zealand Dental Association
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