Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amy Crofts

PROSPECT,NSW

Summary

Dedicated support worker offering several-year background in promoting and advocating for clients development in day program and group home setting. Skilled in facilitating physical and educational activities and adhering to a person centred approach. Observant and patient team player with passion for helping others.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Support Worker

DSA/Scope
Blacktown, NSW
06.2017 - Current
  • Experience in senior support worker role.
  • Implemented individualised care plans tailored to each client's requirements.
  • Conducted incident reports, risk assessments, and WHS procedures.
  • Supported clients in accessing community resources and services.
  • Developed and maintained positive relationships with clients and their families.
  • Collaborated with healthcare professionals to ensure comprehensive client support.
  • Ensured support approach is person-centred
  • Trained new staff on best practices for client support and safety protocols.
  • Participated in team meetings to discuss client needs and service improvements.
  • Encouraged independence by teaching skills needed for everyday life.
  • Managed challenging behaviours from clients in a calm manner by utilising redirection and de-escalation techniques.
  • Supported individuals to develop skills, such as budgeting, cooking, shopping or using public transport.
  • Assisted clients with personal care needs.
  • Promoted dignity, respect and choice at all times when providing support to clients.

Warehouse Storeperson

Amart Furniture
Prospect, NSW
02.2017 - 01.2018
  • Operated warehouse equipment to move and organize furniture inventory.
  • Assisted in receiving and inspecting incoming shipments for quality and accuracy.
  • Maintained accurate inventory records using warehouse management systems.
  • Collaborated with team members to ensure efficient order fulfillment processes.
  • Implemented safety protocols to maintain a secure working environment.
  • Conducted regular stock checks to identify discrepancies and manage supplies.
  • Maintained cleanliness of the warehouse environment at all times.
  • Identified, labelled and tracked inventory with computerised systems.
  • Inspected products for damages or defects before storing them away.

Various Hospitality Roles

*
01.2015 - 01.2017
  • House keeping duties
  • Office work including: filing, organising, utilsing microsoft products
  • Handled cash transactions and processed customer payments accurately.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Assisted guests by promptly responding to questions, requests and concerns.

Education

High School Diploma -

The Hills Sports High
Seven Hills, NSW
11-2016

Skills

  • Client advocacy
  • Person-centred care
  • Risk assessment
  • Team collaboration
  • Community resource navigation
  • Problem Solving
  • First aid and CPR
  • Active listening
  • Skill building
  • Medication administration
  • Attention to detail
  • Empathy and patience
  • Life skills development

Certification

  • First aid & CPR
  • Statement of attainment in community transport
  • Class C NSW drivers license

References

Site Manager/Scope 

Lisa Aqulina 

Phone: 0413282092

Senior Support Worker/Scope

Barry Scanlan

Phone: 0466910539

Timeline

Support Worker

DSA/Scope
06.2017 - Current

Warehouse Storeperson

Amart Furniture
02.2017 - 01.2018

Various Hospitality Roles

*
01.2015 - 01.2017

High School Diploma -

The Hills Sports High

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Amy Crofts