Rohan Gyawali
Pimpama,QLD
Summary
Dedicated and compassionate individual committed to making a positive impact on individuals and communities in need. Seeking to leverage my education, experience, and passion for social justice to empower and advocate for marginalized populations, promote mental health and well-being, and facilitate access to essential resources. Eager to collaborate with diverse teams and organizations to create sustainable solutions and foster resilience and self-determination among those I serve. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 3 years of experience building community and developing social skills through incremental therapeutic techniques. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in disability support and youth work. Respectful and compassionate professional offering 3-year background serving community by providing guidance for clients in need. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 3 years of experience building community and developing social skills through incremental therapeutic techniques. Caring and empathetic social worker with 3 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Reliablepersonal enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in disability and child saftey. Respectful and compassionate professional offering 3-year background serving community by providing guidance for clients in need. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Support worker
Dream Big Support Service
2022.12
- Assist clients with activities of daily living including personal care, meal preparation, light housekeeping, transport, and companionship
- Deliver care in accordance with clients' care plan
- Meet safety needs of client and use equipment's safely and properly
- Assisting with medication administration
- Attending social and recreational events with participant
- Experience in supporting clients with high medical needs including Epilepsy
- Experience with supporting clients with challenging behaviors and restricted practices
- Completion of case notes, documentation of medication administration and incident reports where relevant.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members
- Established trusting relationships with clients and their families through empathetic communication and active listening
- Proactively identified areas for improvement within organization and contributed ideas towards enhancing overall operational efficiency
- Improved client satisfaction by promptly addressing concerns and implementing feedback in timely manner
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing
- Created, prepared, and delivered reports to various departments
- Conducted home visits to assess clients' home environment and provide support
- Evaluated clients' social, emotional and psychological needs to create treatment plans
- Developed and implemented individualized treatment plans for clients
- Developed and maintained strong relationships with community resources for successful referrals
- Devised and implemented community-based programs to promote mental health awareness
- Participated in interdisciplinary team meetings to coordinate care for clients
- Provided crisis counseling and intervention services to clients in emergency situations
- Facilitated peer support groups to help clients connect with others
- Facilitated group therapy sessions to help clients develop coping skills and improve communication
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services
- Assisted clients in identifying community resources and connecting with appropriate services
- Participated in professional development and training opportunities to enhance clinical skills
- Facilitated psychoeducational classes to help clients develop life skills
- Implemented community outreach programs to promote mental health awareness
- Utilized evidence-based practices to provide effective interventions for clients
- Documented client progress and activities in accordance with agency policies and procedures
- Administered assessments to identify clients' needs and establish treatment plans
- Monitored clients' progress to adjust treatment plans accordingly
- Collaborated with other professionals to plan and coordinate care for clients
- Educated clients and families on mental health, wellness and recovery topics
- Assisted clients in developing and setting realistic goals to promote positive change
- Promoted community integration by providing extensive physical, emotional and social support
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Kept clients engaged in social networks and communities for personal health and growth
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Improved client satisfaction by promptly addressing concerns and implementing feedback in timely manner
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques
- Contributed to development of agency policies and procedures aimed at improving overall service delivery standards for all clients served
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client
- Promoted independence among clients through skill-building exercises and goal-setting initiatives
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities
- Educated family members on various aspects of client care to enhance support networks during times of need
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities
- Proactively identified areas for improvement within organization and contributed ideas towards enhancing overall operational efficiency
- Proactively identified areas for improvement within organization and contributed ideas towards enhancing overall operational efficiency
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities
- Improved client satisfaction by promptly addressing concerns and implementing feedback in timely manner
- Contributed to development of agency policies and procedures aimed at improving overall service delivery standards for all clients served
Youth Worker
Life Without Barriers
2022.05 - 2022.12
- Form and maintain professional, nurturing relationships with children and young people by building trust through visible interest and active engagement
- Act as appropriate adult role model, seeking to engage young people in purposeful activities aimed at developing life skills and self-worth
- Support involvement of family and where applicable, facilitate family visits/connection and promotion of positive family relationships with children and young people, to suit individual needs
- Promote and encourage positive relationships with peers and other persons significant to child/young person
- Assist child/young person to participate as full as possible in making decisions about activities undertaken.
- Designed engaging curriculums tailored to specific needs of diverse groups of young people, fostering personal growth and skill development
- Developed strong relationships with community partners to secure resources and opportunities for youth served
- Organized successful fundraising events to support program initiatives and increase community awareness of organization''s mission
- Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery
- Developed and implemented strategies to enhance quality of social services
- Developed and maintained relationships with community organizations and agencies
- Developed and maintained accurate records of programs and services
- Monitored and evaluated impact of social services on community
- Implemented and developed programs to address poverty and inequality
- Increased parent involvement by organizing regular meetings and workshops focused on family dynamics and parenting strategies
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours
- Contributed to organization's strategic planning efforts by providing valuable insights into youth trends and emerging best practices in field
- Promoted safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants
- Led workshops on various topics such as leadership skills, career planning, and healthy relationships, empowering youths to make informed decisions about their futures
- Implemented comprehensive assessments to identify areas of improvement and tailor intervention plans accordingly
- Mentored new staff members to promote professional growth within team and ensure consistent service quality across all programs
- Mentored new staff members to promote professional growth within team and ensure consistent service quality across all programs
- Advocated for unique needs of each young person by partnering with school personnel or other service providers when appropriate
- Utilized data-driven decision-making processes to evaluate program effectiveness regularly and adjust strategies as necessary for continuous improvement
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings
- Developed strong relationships with community partners to secure resources and opportunities for youth served
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs
- Organized successful fundraising events to support program initiatives and increase community awareness of organization's mission
- Designed engaging curriculums tailored to specific needs of diverse groups of young people, fostering personal growth and skill development
- Ensured program compliance with all local, state, and federal regulations through consistent record-keeping and reporting practices
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing
- Designed engaging curriculums tailored to specific needs of diverse groups of young people, fostering personal growth and skill development
- Designed engaging curriculums tailored to specific needs of diverse groups of young people, fostering personal growth and skill development
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Provided key emotional support to special needs youth
- Encouraged youth clients to develop own activities and leadership skills through group discussions
- Completed necessary reports and documentation to maintain thorough, accurate case records
- Supervised youth in residential and community-based programs to minimize risks and offer support
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources
- Contributed to development of individualized plans to support youth goal achievement
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences
- Developed and implemented range of lessons and resources to motivate young people
- Assisted in identifying and reducing barriers to youth engagement and development
- Facilitated youth development and leadership programs for young people from diverse backgrounds
- Supported and mentored students in developing skills to become successful in community
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues
- Collaborated with parents, teachers and professionals to drive youth program outcomes
- Developed and implemented programs to engage and empower underserved populations
- Facilitated outreach activities to build community awareness
- Participated in meetings with stakeholders to discuss program objectives and strategies
- Facilitated communication between clients and other service providers
- Collaborated with various stakeholders to promote social services
- Spoke with senior citizen groups to expand community engagement and program outreach
- Improved clients' coping with routine life activities such as food budgeting and rental payments
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Provided support to social service clients in navigating available resources
- Coordinated with local government to provide resources to clients
- Assisted in developing grant proposals to support social service initiatives
- Cultivated and maintained relationships with community members to facilitate outreach activities
- Assisted in conducting needs assessments to identify key areas of service needs
- Monitored progress towards service plan goals
- Administered and tracked client service payments
Team Leader
Lifeline Darling Downs (Tranquillity Care)
2020.12 - 2022.05
- Demonstrated understanding of needs of people with disability and ability to work effectively to support clients of diverse needs
- Active participation in Support Workers recruitment, interviews, and training
- Mentoring new support staffs in delivery of high-quality individualized supports, monitoring their performance, and sending report to Chief Operating officer
- Building rapport, negotiating, and developing mutually beneficial relationship with diverse range of stakeholders to achieve organizational objectives
- Assessing, developing, implementing, and reviewing individualized support plans in assisting clients to achieve their NDIS Goals
- Prioritizing in community participation of clients to enhance their overall health and mental wellbeing
- Monitoring any changes in client's needs and formulating strategic plans and risk management under supervision of Service Coordinator
- Actively attend any staff meetings and training for personal growth and professional development
- Staying on call and responding to any emergencies after hours and providing support to staffs on floor
- Writing reports and attending plan meetings in collaboration with Support Coordinator (where required)
- Working closely with service coordinator to ensure organization and NDIS protocols and professional and ethical standards are maintained in achieving quality outcomes.
- Facilitated effective decision-making processes within group through open dialogue, active listening, and consensus-building techniques
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
- Optimized resource allocation to maximize overall team output while minimizing costs
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Managed conflict resolution among team members, fostering positive and collaborative work environment
- Promoted culture of continuous improvement by encouraging feedback from all levels of organization and implementing actionable changes accordingly
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Implemented employee recognition programs that boosted morale and increased retention rates within team
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Coordinated resources effectively to meet project deadlines and achieve desired results
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Worked with team to identify areas of improvement and devised solutions based on findings
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Held weekly team meetings to inform team members on company news and updates
- Reviewed, implemented and updated company records related to team activities for future reference
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Supervised team members to confirm compliance with set procedures and quality requirements
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Promoted high standards through personal example to help each member understand expected behaviors and standards
- Observed packing operations to verify conformance to specifications
- Developed effective improvement plans in alignment with goals and specifications
- Frequently inspected production area to verify proper equipment operation
- Generated reports detailing findings and recommendations
- Collected, arranged, and input information into database system
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Evaluated customer needs and feedback to drive product and service improvements
- Evaluated staff performance and provided coaching to address inefficiencies
- Gathered, organized and input information into digital database
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Maintained database systems to track and analyze operational data
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Educated staff on organizational mission and goals to help employees achieve success
- Devised and implemented processes and procedures to streamline operations
- Created and managed project plans, timelines and budgets
- Conducted regular reviews of operations and identified areas for improvement
- Helped meet changing demands by recommending improvements to business systems or procedures
- Facilitated effective decision-making processes within group through open dialogue, active listening, and consensus-building techniques
- Maintained a inclusive and diverse team culture, promoting respect and understanding among all members
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
- Facilitated effective decision-making processes within th group through open dialogue, active listening, and consensus-building techniques
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed
- Implemented employee recognition programs that boosted morale and increased retention rates within team
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders
- Promoted high standards through personal example to help each member understand expected behaviors and standards
Education
Bachelor of Arts - Human Services
University of Southern Queensland
Toowoomba, QLD Current - Current
Diploma in Community Service -
Frontier Training & Technology
Glenroy, VIC 2023.06 - 2024.01
Certificate III in Individual Support -
AWTI Brisbane
Brisbane 2020.06 - 2020.12
Skills
Client Advocacy
undefinedCertifications And History Checks
- Therapeutic Crisis Intervention
- Positive Behaviors Support Plan
- Current First Aid and CPR Accreditation
- Current working with Children Check
- NDIS Screening Card
- NDIS Worker Orientation Module
- National Criminal History (Police) Check
- COVID-19 Vaccination
- Flu Vaccination
- Valid QLD Driving License and fully insured Vehicle
- MAYBO
Personal And Professional Attributes
- Passion and commitment towards continuous client's care
- Strong sense of accountability, and to uphold confidentiality and personal boundaries.
- To uphold choice and control and ensure rights of clients are always maintained.
- Results focused, self-motivated and highly organized who goes above and beyond.
- Strong communication skills, both written and verbal
- Ability to work in a multifunctional team and interact with a broad cross-section of people.
- Analytical mind with well-developed problem solving and decision-making skills.
- Team player with strong interpersonal and listening skills with ability to work under pressure.
- Strive for continuous improvement with high level of integrity.
- Strong time management skills and the ability to coordinate multiple and competing priorities.
- Excellent knowledge of MS Excel, SharePoint, and all other MS Office suites
- Adhere to organization's policies and procedures and actively commit to and perform work in accordance with quality standards.
Learning Modules
- Health and well-being
- Infection prevention and control
- Infection control (COVID-19)
- Supporting people to stay infection free.
- An introduction to cultural identity
- Quality and Safety
- Identifying domestic violence
- Assist with Medication Skillset
- Positive Behaviors Support Plan Training
- Hope and Healing
References
- Melissa Volp (CEO Dream Big Support Services), melissa@dreambss.com.au, 0432634834
- Paige Wilkinson (Service Manager Dream Big Support Services), Paige@dreambss.com.au, 435341088
Timeline
Bachelor of Arts - Human Services
University of Southern Queensland
Current - Current
Diploma in Community Service -
Frontier Training & Technology
2023.06 - 2024.01
Support worker
Dream Big Support Service
2022.12
Youth Worker
Life Without Barriers
2022.05 - 2022.12
Team Leader
Lifeline Darling Downs (Tranquillity Care)
2020.12 - 2022.05
Certificate III in Individual Support -
AWTI Brisbane
2020.06 - 2020.12
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