Amy Cussen
Melbourne,VIC
Summary
Versatile professional with a background in social media management and extensive experience in a busy cafe. Proficient in customer service, organization, and problem-solving, adept at thriving in fast-paced environments. Skilled in delivering exceptional service in retail and hospitality settings. Outgoing and hardworking individual known for a positive attitude and dedication. A team player who goes above and beyond to deliver exceptional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ela Maria Boutique
Limerick, Ireland
06.2023 - 06.2024
- Responsible for overseeing all social media platforms, email communications and online order fulfillment.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Provided product information and answered customer questions.
Waitress Supervisor
Kafe U
Athlone , Ireland
02.2022 - 06.2023
- Performed opening and closing duties including setting up dining areas and restocking shelves.
- Main barista responsible for crafting and serving high-quality coffee, training new staff and providing excellent customer service.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Handling lodgements and managing financial transactions and security in money handling processes.
Waitress
Kafe U
Athlone , Ireland
02.2020 - 02.2022
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
Retail Sales Associate
Pandora Jewellery
Athlone, Ireland
05.2017 - 01.2019
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Education
Associate of Science - Health Science & Nutrition
Athlone Institute of Technology
Athlone, Ireland Skills
- Social Media Management
- Excellent Customer Service
- Time Management
- Communication Skills
- Teamwork or Lone Working
- Problem Solving
- Organization
- Attention to detail
Accomplishments
- Part of staff awarded best customer service in the region
- Social Media Courses
Certification
- RSA
References
References available upon request.
Timeline
Retail Sales Associate
Ela Maria Boutique
06.2023 - 06.2024
Waitress Supervisor
Kafe U
02.2022 - 06.2023
Waitress
Kafe U
02.2020 - 02.2022
Retail Sales Associate
Pandora Jewellery
05.2017 - 01.2019
Associate of Science - Health Science & Nutrition
Athlone Institute of Technology
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