Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Amy Cussen

Melbourne,VIC

Summary

Versatile professional with a background in social media management and extensive experience in a busy cafe. Proficient in customer service, organization, and problem-solving, adept at thriving in fast-paced environments. Skilled in delivering exceptional service in retail and hospitality settings. Outgoing and hardworking individual known for a positive attitude and dedication. A team player who goes above and beyond to deliver exceptional results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ela Maria Boutique
Limerick, Ireland
06.2023 - 06.2024
  • Responsible for overseeing all social media platforms, email communications and online order fulfillment.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Provided product information and answered customer questions.

Waitress Supervisor

Kafe U
Athlone , Ireland
02.2022 - 06.2023
  • Performed opening and closing duties including setting up dining areas and restocking shelves.
  • Main barista responsible for crafting and serving high-quality coffee, training new staff and providing excellent customer service.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Handling lodgements and managing financial transactions and security in money handling processes.

Waitress

Kafe U
Athlone , Ireland
02.2020 - 02.2022
  • Assisted in seating guests at tables or booths.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Prepared checks accurately and processed payments promptly.

Retail Sales Associate

Pandora Jewellery
Athlone, Ireland
05.2017 - 01.2019
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Verified accuracy of register tills at beginning and end of shift.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Education

Associate of Science - Health Science & Nutrition

Athlone Institute of Technology
Athlone, Ireland

Skills

  • Social Media Management
  • Excellent Customer Service
  • Time Management
  • Communication Skills
  • Teamwork or Lone Working
  • Problem Solving
  • Organization
  • Attention to detail

Accomplishments

  • Part of staff awarded best customer service in the region
  • Social Media Courses

Certification

  • RSA

References

References available upon request.

Timeline

Retail Sales Associate

Ela Maria Boutique
06.2023 - 06.2024

Waitress Supervisor

Kafe U
02.2022 - 06.2023

Waitress

Kafe U
02.2020 - 02.2022

Retail Sales Associate

Pandora Jewellery
05.2017 - 01.2019

Associate of Science - Health Science & Nutrition

Athlone Institute of Technology

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Amy Cussen