Amy DO
Goodna
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Personal Banking Specialist
Westpac
Calamvale
02.2025 - Current
- Assisted customers with account inquiries and banking product information.
- Educated clients on digital banking tools and services offered by the bank.
- Engaged in cross-selling bank products to meet customer needs effectively.
- Conducted financial reviews for existing customers and identified opportunities for additional products or services.
Personal Banker
Westpac
Calamvale
02.2024 - 02.2025
- Assisted customers with account inquiries and transactions.
- Processed loan applications and provided detailed product information.
- Educated clients on digital banking tools and services.
Personal Banking Advisor
Westpac
Annerley
06.2018 - 02.2024
- Completed daily cash balancing and operated ATMs.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Graduate Certificate - Applied Finance
Kaplan Online Higher Education
Brisbane 01-2015
Diploma - Diploma of Finance and Mortgage Broking Management
Kaplan Professional
Brisbane 01-2013
Skills
- Cross-selling strategies
- Customer account management
- Sales techniques
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
Timeline
Personal Banking Specialist
Westpac
02.2025 - Current
Personal Banker
Westpac
02.2024 - 02.2025
Personal Banking Advisor
Westpac
06.2018 - 02.2024
Graduate Certificate - Applied Finance
Kaplan Online Higher Education
Diploma - Diploma of Finance and Mortgage Broking Management
Kaplan Professional