Amy Firmin
Shaw, Townsville
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Expertly handles clinic morale, staff and employee complaints, inquiries and service questions to meet patients' needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinic Manager (Laser, Dermal & Body Technician)
SILK Laser Clinics
08.2020 - Current
- Performed clinic ordering, purchasing and maintenance of clinical equipment.
- Maintained clinic stock and performed monthly stocktakes.
- Performing laser hair removal, specialised skin & body treatments.
- Organising staff meetings and training.
- Implemented policy changes and communicated information and procedures.
- Managed clinical budgets.
- Communicated with clients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new staff.
- Planned and implemented programs for staff requiring training.
- Performing laser hair removal, specialised skin & body treatments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Set daily goals and budgets for the team to ensure the clinic stays on track to meet its monthly budget.
- Prepared clients for treatments and answered questions to improve comfort level.
- Used advanced equipment to perform aesthetic treatments.
- Educated clients on skin conditions, treatments and products.
- Processed payments, set up appointments and promoted new products and services to help meet business goals.
- Effectively managing client and staff complaints.
Laser & Dermal Technician
Laser Clinics Australia
05.2019 - 08.2020
- Tracked, organised and counted clinic stock and supplies.
- Gathered and reviewed client records, data and health history to share with fellow technicians for quick and accurate client assessments and treatment.
- Customised clients treatment/homecare plan based on concerns and needs.
- Performed laser hair removal, laser rejuvenation, capillary reduction and advanced skin treatments.
Beauty Therapist
Wax It
04.2019 - 05.2019
- Practicing client care, working in a fast paced environment while providing professional care to clients individual needs.
- Greeted customers and handled payment processes before and after treatments.
- Working well as a team & under pressure.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
Senior Barista
McCafe
09.2016 - 01.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Bachelor of Nursing -
Central Queensland University
Townsville, QLD10-2027
Diploma of Beauty Therapy - Beauty Therapy
Katrina’s School of Hair And Beauty
01.2018
High School Diploma -
Heatley Adult Secondary College
01.2016
Ryan Catholic College
01.2009
Primary School
Good Shepherd Catholic Community School
Townsville, QLD01.2008
Skills
- Willingness to learn
- Hard working
- Works well alone or in a team environment
- Punctual
- Excellent computer and phone skills
- Ability to handle client & staff complaints
- Works well under pressure
- Urgent care
- Follows policies and procedures
- Clinical management (ie stocktake, reporting, recruitment, budgets, staff training & timesheets)
- Scheduling appointments & meetings
- Sterilization techniques
- Disinfecting rooms and equipment
- Knowledgeable in Zenoti, Spa Booker & Simple Salon
- Managing patient flow
Certification
- Open Laser License (QLD)
- Diploma of Beauty Therapy
- Maintain Infection Control Certificate
Timeline
Clinic Manager (Laser, Dermal & Body Technician)
SILK Laser Clinics
08.2020 - Current
Laser & Dermal Technician
Laser Clinics Australia
05.2019 - 08.2020
Beauty Therapist
Wax It
04.2019 - 05.2019
Senior Barista
McCafe
09.2016 - 01.2019
High School Diploma -
Heatley Adult Secondary College
Primary School
Good Shepherd Catholic Community School
Bachelor of Nursing -
Central Queensland University
Diploma of Beauty Therapy - Beauty Therapy
Katrina’s School of Hair And Beauty
Ryan Catholic College
References
References: Joanne Ryan (SILK Laser Clinics Fairfield Franchise Owner) - 0400230560
Megan Walker (SILK Laser Clinics Clinic Manager & Franchise Owner) - 0421717917