Summary
Overview
Work History
Education
Skills
Timeline
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Megan Kain

Thornbury,VIC

Summary

Outing & passionate professional with over 7 years of experience within customer service & the skin aesthetics industry. Searching for a new opportunity to further expand my management skills and knowledge in the industry; Seeking part-time hours.

Overview

7
7
years of professional experience

Work History

Senior Dermal Therapist & Clinic Manager

All About You Skin Clinic
03.2020 - 10.2023
  • Drove the operations of the clinic and lead day-to-day retail disciplines; end of day, stock-take, email & calls, stock orders, roster adjustment, client feedback & following up with clients post treatment.
  • Greeted all clients with inclusivity & warmth
  • Responded to client enquiries & feedback in a professional & timely manner
  • Managed appointments; rescheduling, creating and moving bookings when required
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Ran social media platforms & content creation
  • Organised and ran team training days
  • Created a safe and thriving work environment both for my team and customers
  • Hired, trained and supervised employees to maintain team of high performers.
  • Held team meetings & check ins , Lead the team to deliver the best possible customer service and experience
  • Provide advanced customized facial treatments such as: YAG Laser, Vascular & Laser genesis, derma pen 4, enzyme & and chemical grade peels & LED therapy.
  • Built strong and loyal relationships with clients
  • Provided in depth personalised consultations and skin prescriptions
  • Educated clients on achieving optimal skin health, nutrition, and healthy lifestyle.

Retail Beauty Advisor

Estée Lauder
05.2019 - 11.2020
  • Processed payments, entering sales in register for prompt customer service.
  • Communication skills
  • Presentation skills
  • Marketing skills
  • Extensive knowledge of beauty trends and skincare products
  • High priority customer service and sales skills
  • Sales and retail experience
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Retail Counter Manager | Dior & Lancome

Star Pharmacy
10.2018 - 04.2019
  • Responsibilities:
  • Stock Orders
  • Professional advice on skincare and makeup
  • Professional tips on makeup application/ skincare
  • Processing payments and invoicing
  • Providing high quality makeup application
  • Attending required trainings provided by the company
  • Keeping up to date with figures and KPI's
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
  • Review advertising calendar and ensure proper execution of events
  • Ensure timely processing of new receipts, damages, testers, and return to vendors
  • Develop and implement business driving events to achieve store goals
  • Supervise proper presentation, organization, storing, and replenishment of stock
  • Alert Sales Manager of needs and concerns of the business and staff
  • Maintain good housekeeping standards
  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry.

Receptionist

UVA Salon
03.2018 - 10.2018
  • Client bookings
  • Answered phone promptly and directed incoming calls to correct offices.
  • Tending to clients
  • Running front of house
  • Email correspondence
  • Stock control
  • Responded to inquiries from callers seeking information.
  • Greeting clients
  • Process payments
  • Manage invoices
  • Confirmed appointments, communicated with clients, and updated client records.

Beauty Therapist

Bottega Mbs Hairdressers & Day Dpa
10.2016 - 01.2018
  • Specialise in various makeup applications; Day, Night, Glamour and Bridal
  • Teaching makeup application techniques to clients and colour matching
  • Manicure & Pedicures
  • Application of Gel and Shellac nails
  • Application of nail varnish
  • Application of Bio Gel extension tips
  • Relaxation massage
  • Customised Facials
  • Various types of waxing, including XXX
  • Spray tanning
  • Lash and brow tinting
  • Spa treatments and packages
  • Daily routine tasks; room preparation, administration, stock control and display

Education

References Available Upon Request

Bachelor of Nutrition Science -

Deakin University
Melbourne, VIC
10.2026

8 Week Leadership And Management Course -

Zing
Melbourne, VIC
07.2022

Laser Safety Certificate
Australian College Of Laser Therapy
02.2022

Diploma of Beauty Therapy - Aesthetics

Victoria University
Melbourne, VIC
12.2020

Certificate III in Beauty Services -

TAFE
Mount Gambier, SA
03.2016

High School Diploma -

Tenison Woods College
Mount Gambier
2016

Certificate II in Beauty Services -

TAFE
03.2015

Skills

  • Building relationships with clients and co-workers
  • Works well independently & with others
  • Willingness to learn
  • Management & Leadership skills
  • Creating fun and thriving work environment
  • Fast learner
  • Dedicated and Hardworking
  • Openly communicative
  • Prioritises client experiences
  • Strong problem-solving skills
  • Takes Initiative

Timeline

Senior Dermal Therapist & Clinic Manager

All About You Skin Clinic
03.2020 - 10.2023

Retail Beauty Advisor

Estée Lauder
05.2019 - 11.2020

Retail Counter Manager | Dior & Lancome

Star Pharmacy
10.2018 - 04.2019

Receptionist

UVA Salon
03.2018 - 10.2018

Beauty Therapist

Bottega Mbs Hairdressers & Day Dpa
10.2016 - 01.2018

References Available Upon Request

Bachelor of Nutrition Science -

Deakin University

8 Week Leadership And Management Course -

Zing

Laser Safety Certificate

Diploma of Beauty Therapy - Aesthetics

Victoria University

Certificate III in Beauty Services -

TAFE

High School Diploma -

Tenison Woods College

Certificate II in Beauty Services -

TAFE

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