Megan Kain
Thornbury,VIC
Summary
Outing & passionate professional with over 7 years of experience within customer service & the skin aesthetics industry. Searching for a new opportunity to further expand my management skills and knowledge in the industry; Seeking part-time hours.
Overview
7
7
years of professional experience
Work History
Senior Dermal Therapist & Clinic Manager
All About You Skin Clinic
03.2020 - 10.2023
- Drove the operations of the clinic and lead day-to-day retail disciplines; end of day, stock-take, email & calls, stock orders, roster adjustment, client feedback & following up with clients post treatment.
- Greeted all clients with inclusivity & warmth
- Responded to client enquiries & feedback in a professional & timely manner
- Managed appointments; rescheduling, creating and moving bookings when required
- Maintained and updated patient records, changes in service plans and treatment reports.
- Ran social media platforms & content creation
- Organised and ran team training days
- Created a safe and thriving work environment both for my team and customers
- Hired, trained and supervised employees to maintain team of high performers.
- Held team meetings & check ins , Lead the team to deliver the best possible customer service and experience
- Provide advanced customized facial treatments such as: YAG Laser, Vascular & Laser genesis, derma pen 4, enzyme & and chemical grade peels & LED therapy.
- Built strong and loyal relationships with clients
- Provided in depth personalised consultations and skin prescriptions
- Educated clients on achieving optimal skin health, nutrition, and healthy lifestyle.
Retail Beauty Advisor
Estée Lauder
05.2019 - 11.2020
- Processed payments, entering sales in register for prompt customer service.
- Communication skills
- Presentation skills
- Marketing skills
- Extensive knowledge of beauty trends and skincare products
- High priority customer service and sales skills
- Sales and retail experience
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Arranged merchandise to present visually appealing displays and attract clientele.
Retail Counter Manager | Dior & Lancome
Star Pharmacy
10.2018 - 04.2019
- Responsibilities:
- Stock Orders
- Professional advice on skincare and makeup
- Professional tips on makeup application/ skincare
- Processing payments and invoicing
- Providing high quality makeup application
- Attending required trainings provided by the company
- Keeping up to date with figures and KPI's
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
- Review advertising calendar and ensure proper execution of events
- Ensure timely processing of new receipts, damages, testers, and return to vendors
- Develop and implement business driving events to achieve store goals
- Supervise proper presentation, organization, storing, and replenishment of stock
- Alert Sales Manager of needs and concerns of the business and staff
- Maintain good housekeeping standards
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry.
Receptionist
UVA Salon
03.2018 - 10.2018
- Client bookings
- Answered phone promptly and directed incoming calls to correct offices.
- Tending to clients
- Running front of house
- Email correspondence
- Stock control
- Responded to inquiries from callers seeking information.
- Greeting clients
- Process payments
- Manage invoices
- Confirmed appointments, communicated with clients, and updated client records.
Beauty Therapist
Bottega Mbs Hairdressers & Day Dpa
10.2016 - 01.2018
- Specialise in various makeup applications; Day, Night, Glamour and Bridal
- Teaching makeup application techniques to clients and colour matching
- Manicure & Pedicures
- Application of Gel and Shellac nails
- Application of nail varnish
- Application of Bio Gel extension tips
- Relaxation massage
- Customised Facials
- Various types of waxing, including XXX
- Spray tanning
- Lash and brow tinting
- Spa treatments and packages
- Daily routine tasks; room preparation, administration, stock control and display
Education
References Available Upon Request
Bachelor of Nutrition Science -
Deakin University
Melbourne, VIC10.2026
8 Week Leadership And Management Course -
Zing
Melbourne, VIC07.2022
Laser Safety Certificate
Australian College Of Laser Therapy02.2022
Diploma of Beauty Therapy - Aesthetics
Victoria University
Melbourne, VIC12.2020
Certificate III in Beauty Services -
TAFE
Mount Gambier, SA03.2016
High School Diploma -
Tenison Woods College
Mount Gambier2016
Certificate II in Beauty Services -
TAFE
03.2015
Skills
- Building relationships with clients and co-workers
- Works well independently & with others
- Willingness to learn
- Management & Leadership skills
- Creating fun and thriving work environment
- Fast learner
- Dedicated and Hardworking
- Openly communicative
- Prioritises client experiences
- Strong problem-solving skills
- Takes Initiative
Timeline
Senior Dermal Therapist & Clinic Manager
All About You Skin Clinic
03.2020 - 10.2023
Retail Beauty Advisor
Estée Lauder
05.2019 - 11.2020
Retail Counter Manager | Dior & Lancome
Star Pharmacy
10.2018 - 04.2019
Receptionist
UVA Salon
03.2018 - 10.2018
Beauty Therapist
Bottega Mbs Hairdressers & Day Dpa
10.2016 - 01.2018
References Available Upon Request
Bachelor of Nutrition Science -
Deakin University
8 Week Leadership And Management Course -
Zing
Laser Safety Certificate
Diploma of Beauty Therapy - Aesthetics
Victoria University
Certificate III in Beauty Services -
TAFE
High School Diploma -
Tenison Woods College
Certificate II in Beauty Services -
TAFE