Amy Green
Deniliquin,NSW
Summary
Versatile and results-oriented professional with experience at CareSouth, adept in life skills development and spreadsheet development. Elevated customer satisfaction by coaching teams and leveraging emotional support to enhance client wellness. Proven track record in improving service delivery and optimizing operational efficiency, demonstrating a strong blend of technical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Support Worker
CareSouth
Deniliquin, NSW
09.2023 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Trauma informed care training
- Managing violence in trauma informed practice training
- Safety healing and connection training
- Master-class advanced therapeutic conversations and disclosures
Bank Teller
Bendigo Bank
Deniliquin, NSW
04.2023 - 09.2023
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Assistant Store Manager
Smokemart and Giftbox
Deniliquin, NSW
09.2018 - 04.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Certificate III - Hospitality
TAFE NSW
Wagga Wagga, NSW11.2011
Skills For Work Amd Training
TAFE NSW
Wagga Wagga, NSW12.2010
Skills
- Spreadsheet development
- Presentation Design
- Life Skills Development
- Transcription and dictation
- Emotional Support
- Daily living support
- Behavioral support
- Cultural Sensitivity
Timeline
Support Worker
CareSouth
09.2023 - Current
Bank Teller
Bendigo Bank
04.2023 - 09.2023
Assistant Store Manager
Smokemart and Giftbox
09.2018 - 04.2021
Certificate III - Hospitality
TAFE NSW
Skills For Work Amd Training
TAFE NSW