Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Brimbank Volunteer
Referees
Languages
Certification
Software
Timeline
Generic

AMY KOO

25 Clare Brennan Drive, CAIRNLEA,VIC

Summary

Extensive Local Government background in design, delivery and evaluation of council programs.

Successfully manages council program budgets, identifies areas of growth and coordinates events to promote local council services. Demonstrated experience in organizing departmental initiatives and collaborating with community leaders to make data-driven decisions.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

4
4
Languages
2
2
Certifications
18
18
years of professional experience

Work History

Diversity & Inclusion Project Officer

Brimbank City Council
2014.03 - Current
  • Responsible in the development and/or enhancement of Language Services within council.
  • Evaluated the Language Services program and monitored implementation and compliance of council policies.
  • Implemented program-level departmental policies and procedures and managed budgets to support various council projects.
  • Developed partnerships with residents, service networks and internal council stakeholders to build awareness, increase support and share resources.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.

Language Services Officer

Brimbank City Council
2009.11 - 2014.03
  • Developed and maintained partnerships with key internal and external partners to support local residents with low English proficiency to access to core council services via the use of qualified interpreters and translators.
  • Drove operational improvements which resulted in savings and improved service operation whilst working in a rate capping environment.
  • Completed all council paperwork such as briefing notes, EMT reports, councillor information bulletins and recognizing any discrepancies and addressing them in a timely fashion.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Personal Banking Assistant

National Australia Bank
2002.01 - 2008.01
  • (NAB) Positions held with Power of Attorney Authority, responsible for Australian property settlements and mortgage discharges, collections and account reconciliation, lending submissions through to client servicing and updating complex banking platforms.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Drove operational improvements which resulted in savings and improved profit margins.

Education

Bachelor of Business - MARKETING

VICTORIA UNIVERSITY

Diploma of Business Management - undefined

SWINBURNE UNIVERSITY

Advanced Certificate in Business Management Skills - undefined

SWINBURNE UNIVERSITY

VCE - undefined

GLADSTONE PARK SECONDARY COLLEGE

Professional Certificate of Education Support -

MONASH UNIVERSITY

Skills

Diversity and inclusion management

undefined

Interests

A social justice advocate with a passion to connect and engage with the community from diverse backgrounds. A children storyteller, a thinker who’s motivated, curious, and love exploring food from around the world.

Accomplishments

2020 -2021 Language Aide Pilot program

– Developed and implemented processes, guidelines and recruitment of Language Aides.

2019 Collaboration with Early Years – Small Talk Playgroup

– Developed CALD Story Boards

2017 Japanese Delegates - Local Government Multi-Cultural tour

– Delivered a tailored Brimbank tour to various council sites

(Stakeholder and event management)

2017 Brimbank & Maribyrnong Interfaith Network (BMIN)

Articles of Faith’ videos

– Developed series of short videos

(Project management and creative content contributor)

2016 BMIN Interfaith Bus Tours with Victoria Police

– Delivered multiple tours in partnership with BMIN and Victoria Police

(Tour logistics and stakeholder management)

Brimbank Volunteer

Brimbank Community

2018 - 2020 Western Health (Joan Kirner Hospital) Volunteer

Children and referral services

2018 Community Nominator- Brimbank Australia Day Award

St Albans Meadows P.S (Winner – Environmental Achievements)

2016 - 2017 School Councillor (Vice President) – University Park P.S

2014 - 2015 School Councillor – University Park P.S

2013 Community Nominator- Brimbank Australia Day Award

University Park P.S (Winner – Environmental Achievements)

Referees

To be advised upon request.

Languages

Cantonese

Vietnamese

Mandarin

AUSLAN

Certification

Australian Driver’s License (Current)

Software

Microsoft Office Suite

Confirm

Geographic Information System

CRM (Records Management)

Zoom and Google Meet

Timeline

Diversity & Inclusion Project Officer

Brimbank City Council
2014.03 - Current

Language Services Officer

Brimbank City Council
2009.11 - 2014.03

Personal Banking Assistant

National Australia Bank
2002.01 - 2008.01
Working with Children’s Check (Current)
Australian Driver’s License (Current)

Professional Certificate of Education Support -

MONASH UNIVERSITY

VCE - undefined

GLADSTONE PARK SECONDARY COLLEGE

Advanced Certificate in Business Management Skills - undefined

SWINBURNE UNIVERSITY

Diploma of Business Management - undefined

SWINBURNE UNIVERSITY

Bachelor of Business - MARKETING

VICTORIA UNIVERSITY
AMY KOO