A social justice advocate with a passion to connect and engage with the community from diverse backgrounds. A children storyteller, a thinker who’s motivated, curious, and love exploring food from around the world.
AMY KOO
25 Clare Brennan Drive, CAIRNLEA,VIC
Summary
Extensive Local Government background in design, delivery and evaluation of council programs.
Successfully manages council program budgets, identifies areas of growth and coordinates events to promote local council services. Demonstrated experience in organizing departmental initiatives and collaborating with community leaders to make data-driven decisions.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
Languages
2
2
Certifications
18
18
years of professional experience
Work History
Diversity & Inclusion Project Officer
Brimbank City Council
2014.03 - Current
- Responsible in the development and/or enhancement of Language Services within council.
- Evaluated the Language Services program and monitored implementation and compliance of council policies.
- Implemented program-level departmental policies and procedures and managed budgets to support various council projects.
- Developed partnerships with residents, service networks and internal council stakeholders to build awareness, increase support and share resources.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Language Services Officer
Brimbank City Council
2009.11 - 2014.03
- Developed and maintained partnerships with key internal and external partners to support local residents with low English proficiency to access to core council services via the use of qualified interpreters and translators.
- Drove operational improvements which resulted in savings and improved service operation whilst working in a rate capping environment.
- Completed all council paperwork such as briefing notes, EMT reports, councillor information bulletins and recognizing any discrepancies and addressing them in a timely fashion.
- Served customers in a friendly, efficient manner following outlined steps of service.
Personal Banking Assistant
National Australia Bank
2002.01 - 2008.01
- (NAB) Positions held with Power of Attorney Authority, responsible for Australian property settlements and mortgage discharges, collections and account reconciliation, lending submissions through to client servicing and updating complex banking platforms.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Business - MARKETING
VICTORIA UNIVERSITY
Diploma of Business Management - undefined
SWINBURNE UNIVERSITY
Advanced Certificate in Business Management Skills - undefined
SWINBURNE UNIVERSITY
VCE - undefined
GLADSTONE PARK SECONDARY COLLEGE
Professional Certificate of Education Support -
MONASH UNIVERSITY
Skills
Diversity and inclusion management
undefinedInterests
Accomplishments
2020 -2021 Language Aide Pilot program
– Developed and implemented processes, guidelines and recruitment of Language Aides.
2019 Collaboration with Early Years – Small Talk Playgroup
– Developed CALD Story Boards
2017 Japanese Delegates - Local Government Multi-Cultural tour
– Delivered a tailored Brimbank tour to various council sites
(Stakeholder and event management)
2017 Brimbank & Maribyrnong Interfaith Network (BMIN)
‘Articles of Faith’ videos
– Developed series of short videos
(Project management and creative content contributor)
2016 BMIN Interfaith Bus Tours with Victoria Police
– Delivered multiple tours in partnership with BMIN and Victoria Police
(Tour logistics and stakeholder management)
Brimbank Volunteer
Brimbank Community
2018 - 2020 Western Health (Joan Kirner Hospital) Volunteer
Children and referral services
2018 Community Nominator- Brimbank Australia Day Award
St Albans Meadows P.S (Winner – Environmental Achievements)
2016 - 2017 School Councillor (Vice President) – University Park P.S
2014 - 2015 School Councillor – University Park P.S
2013 Community Nominator- Brimbank Australia Day Award
University Park P.S (Winner – Environmental Achievements)
Referees
To be advised upon request.
Languages
Cantonese
Vietnamese
Mandarin
AUSLAN
Certification
Australian Driver’s License (Current)
Software
Microsoft Office Suite
Confirm
Geographic Information System
CRM (Records Management)
Zoom and Google Meet
Timeline
Diversity & Inclusion Project Officer
Brimbank City Council
2014.03 - Current
Language Services Officer
Brimbank City Council
2009.11 - 2014.03
Personal Banking Assistant
National Australia Bank
2002.01 - 2008.01
Working with Children’s Check (Current)
Australian Driver’s License (Current)
Professional Certificate of Education Support -
MONASH UNIVERSITY
VCE - undefined
GLADSTONE PARK SECONDARY COLLEGE
Advanced Certificate in Business Management Skills - undefined
SWINBURNE UNIVERSITY
Diploma of Business Management - undefined
SWINBURNE UNIVERSITY
Bachelor of Business - MARKETING
VICTORIA UNIVERSITY