Amy-Lee Matthews
Jilliby,NSW
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end styling services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Hairdresser
LUSH Hair By The Bay
07.2023 - Current
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
Apprentice Hairdresser
LUSH Hair At The Bay
01.2021 - 06.2023
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Education
Certificate III in Hairdressing - Apprentice Hairdresser
Gosford TAFE
Gosford, NSW07.2023
Skills
- Texturizing Services
- Washing Hair
- Keratin Treatments
- Therapeutic Services
- Product Inventories
- Hair Dying
- Special Occasion Styling
- Payment Transactions
- Chemical Applications
- Dye and Tint Application
- Hair Conditioning and Styling
- Maintaining Clean Work Areas
- Salon Management
- Scalp Treatments
- Conflict Resolution
- Hair Extensions
Certification
Certificate 3 in hairdressing
Timeline
Senior Hairdresser
LUSH Hair By The Bay
07.2023 - Current
Apprentice Hairdresser
LUSH Hair At The Bay
01.2021 - 06.2023
Certificate III in Hairdressing - Apprentice Hairdresser
Gosford TAFE
Similar Profiles
SARAH LUSHSARAH LUSH
Babysitter at Andrea Lush, Brad Lush, Sheri LushBabysitter at Andrea Lush, Brad Lush, Sheri Lush
Kaylyn EsauKaylyn Esau
Data Entry/Sales Associate at Lush Fashion LoungeData Entry/Sales Associate at Lush Fashion Lounge
Nikki OconnorNikki Oconnor
Floor Lead at Lush Fresh Handmade CosmeticsFloor Lead at Lush Fresh Handmade Cosmetics