Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amy Lowes

7/137 Hastings Street Scarborough ,WA

Summary

Dynamic professional with extensive experience as a Sole Trader at Fire & Ice Gifts and Services, excelling in customer service and relationship building. Proven ability to optimize operations and enhance client satisfaction through effective communication and critical thinking. Skilled in inventory management and dedicated to delivering tailored solutions that foster long-term partnerships.

Overview

2017
2017
years of professional experience

Work History

Sole Trader/ Manager

Fire & Ice Gifts and Services
  • Addressed customer concerns promptly, ensuring satisfaction.
  • Provided expert advice to clients on product selection based on their individual needs and preferences.
  • Managed all aspects of inventory control, ensuring optimal stock levels were maintained at all times.
  • Developed strong relationships with suppliers to negotiate favorable terms and ensure a consistent supply of high-quality products.
  • Created customized solutions for clients that resulted in repeat business and long-term partnerships.
  • Implemented innovative solutions to optimize workflow processes, reducing operational costs significantly.
  • Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
  • Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
  • Maintained an organized workspace to maximize productivity while adhering to safety protocols.
  • Conducted thorough market research for informed decision-making regarding product pricing and service offerings.
  • Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
  • Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
  • Built a loyal clientele by consistently exceeding their expectations through personalized services.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Prepared contracts and related documentation according to strict standards.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Multi Skilled Care Support Worker

Silver Chain Group
Perth, WA
04.2013 - 05.2016

* Same as previous job description*

Multi Skilled Care Support Worker

Brightwater Enterprises
Perth, WA
04.2007 - 03.2012
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
  • Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
  • Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
  • Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
  • Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
  • Coordinated transportation services for clients'' medical appointments or other essential outings.
  • Monitored vital signs regularly to detect any potential health issues early on, allowing for timely intervention when needed.
  • Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.
  • Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
  • Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
  • Ensured a safe environment for both clients and staff by adhering to facility policies and procedures.
  • Provided emotional support to patients and families during difficult times, fostering resilience and coping skills.
  • Established rapport with clients and families to foster open communication and trust.
  • Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Retail Sales Assistant

Ed Harry Menswear
Perth, WA
03.2005 - 04.2007
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
  • Greeted customers and provided outstanding customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Home & Community Care III

TAFE WA
Mount Lawley
2009

Retail Operations II & III

Training Synergies Australia
Dandenong, VIC
2002

Belmont City College
Perth, WA
11.1994

Skills

  • Leadership qualities
  • Licensed trader
  • Trading operations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Relationship building
  • Risk assessment
  • Professionalism
  • Adaptability
  • Compliance adherence

Additional Information

References:

Cheryl Fowler: 0488082223

John Blake: 0404586770

Josephine Anderson: 0421604643

(Spotlight Joondalup)

Timeline

Multi Skilled Care Support Worker

Silver Chain Group
04.2013 - 05.2016

Multi Skilled Care Support Worker

Brightwater Enterprises
04.2007 - 03.2012

Retail Sales Assistant

Ed Harry Menswear
03.2005 - 04.2007

Sole Trader/ Manager

Fire & Ice Gifts and Services

Home & Community Care III

TAFE WA

Retail Operations II & III

Training Synergies Australia

Belmont City College
Amy Lowes