Amy Napier

• For the past 16yrs managing and motivated employees to be productive and engaged in work for the good of the client group we work with
• Working with clients and families to accurately identify goals and out plans into place to achieve these goals
• Staff training from new employees and to up-skill long term staff
• Office management
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and clients within their roles.
• Interpret and train staff in new legislation
• Developed detailed individual client plans based on broad guidance and direction.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved marketing to attract new customers and promote business.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Led change management initiatives to drive organisational transformation without compromising employee morale or productivity levels.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Maintained positive client and family relations by addressing problems head-on and implementing successful corrective actions.

Assisting with the preparation and serving of donated meals to the less fortunate in the local community.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.