Holly Manson
Kurnell,NSW
Summary
Compassionate and dedicated University student and worker with a strong background in assisting individuals with diverse needs to enhance their independence and well-being. Skilled in providing emotional support, personal care, and implementing individualised care plans. Experienced in fostering positive relationships, promoting dignity and respect, and ensuring clients’ safety and comfort. Adept at working with multidisciplinary teams, managing challenging behaviors, and offering guidance to promote personal development. Passionate about making a meaningful difference in the lives of those in need through empathy, patience, and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Assistant Manager
KIVARI
Miranda, NSW
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organised store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Infant Nanny
BubbaDesk
Caringbah, NSW
01.2024 - 08.2024
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organised living environment for both the family and the infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
Retail Assistant
Tigerlily Swimwear
Miranda, NSW
10.2022 - 08.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Babysitter
Self Employed
Sydney, NSW
02.2017 - 12.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organised and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organised environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Online Retailer
Dressxox
Caringbah, NSW
05.2019 - 12.2022
- Utilised social media platforms to engage with customers and promote new products, driving brand awareness within target demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Managed product returns and exchanges to maintain customer satisfactions and minimise losses.
Education
Bachelor Of Health Science - Clinical Science
Western Sydney University
Sydney, NSWDiploma Of Health Science - Natropathy
Torrens University Australia
Sydney, NSW10.2024
Higher School Certificate - Year 12
Cronulla High School
Cronulla, NSW11.2020
Skills
- Team leadership
- Time management
- Decision-making
- Relationship building
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Active listening
- Life skills development
- Critical thinking
- Excellent communication
- Organisational skills
- Multitasking Abilities
- Teamwork and collaboration
Certification
- NDIS Worker Screening Check
- WWCC
- First Aid and CPR
Timeline
Manager/Assistant Manager
KIVARI
09.2024 - Current
Infant Nanny
BubbaDesk
01.2024 - 08.2024
Retail Assistant
Tigerlily Swimwear
10.2022 - 08.2024
Online Retailer
Dressxox
05.2019 - 12.2022
Babysitter
Self Employed
02.2017 - 12.2023
Bachelor Of Health Science - Clinical Science
Western Sydney University
Diploma Of Health Science - Natropathy
Torrens University Australia
Higher School Certificate - Year 12
Cronulla High School