Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Nichols

Mayfield,NSW

Summary

Dedicated Service Officer with a wide range of experience. Maintains professional appearance and demeanour and completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organisation skills.

Overview

9
9
years of professional experience

Work History

Service Officer

Services Australia - Child Support
01.2023 - Current
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
  • Explained policies, procedures and instructions to customers.
  • Executed collection calls to solicit child support payments on overdue accounts.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Legal Secretary

Peter Evans & Assoc
06.2021 - 12.2022
  • Prepared legal correspondence and wrote professional letters for legal assistants and solicitors.
  • Organised files for court proceedings.
  • Filed documents with courts on behalf of solicitors.
  • Completed data entry of legal documents into electronic filing systems.
  • Prioritised and handled multiple assignments and maintained firm commitment to deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Retail Sales Assistant

Kmart
11.2018 - 05.2021
  • Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prioritised helping customers over completing other routine tasks in store.
  • Helped customers locate products and checked store system for merchandise at other sites.

Food and Beverage Attendant

Fibonacci Coffee
04.2019 - 12.2019
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Processed payments and provided receipts to establish proof of transaction.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Kitchen Hand

Sal's By The Lake
07.2014 - 08.2018
  • Followed recipes and chef instructions to prepare food correctly.
  • Plated and presented food following chef requirements.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Certificate III in Business (Legal Administration -

Australian College of Commerce And Management
Newcastle, NSW
2022

Skills

  • Customer Service and Assistance
  • Attention to Detail
  • Good Telephone Etiquette
  • Excellent Communication
  • Self-Motivated
  • Calm and Professional Under Pressure
  • MS Office
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Service Officer

Services Australia - Child Support
01.2023 - Current

Legal Secretary

Peter Evans & Assoc
06.2021 - 12.2022

Food and Beverage Attendant

Fibonacci Coffee
04.2019 - 12.2019

Retail Sales Assistant

Kmart
11.2018 - 05.2021

Kitchen Hand

Sal's By The Lake
07.2014 - 08.2018

Certificate III in Business (Legal Administration -

Australian College of Commerce And Management
Amy Nichols