Amy Petch
Melbourne,Australia
Summary
Detail-oriented administrative professional with expertise in data entry, transcription, digital organization, and workflow optimization. A natural perfectionist who thrives in structuring information, ensuring consistency, and optimizing processes. Seeking a remote role in data entry, transcription, or document management, leveraging a strong background in handling high-volume administrative tasks, secure recordkeeping, and independent workflow management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Secretary
Ramsay Health Care
Melbourne, Australia
06.2023 - Current
- Process high-volume emails, patient records, and confidential medical documents
- Transcribe dictated medical notes and letters, ensuring accuracy and professional formatting
- Created standardized email templates and patient communication protocols for multiple doctors
- Designed and maintained training manuals, improving efficiency for administrative teams
- Edited and processed medical correspondence, liaised with legal/insurance agencies, and managed secure record storage
Sales Administrator
JC's Quality Foods
Knoxfield, Australia
07.2022 - 04.2023
- Conducted high-accuracy data entry for payroll, HR records, and product tracking
- Provided support for GPS Fleet tracking and digital inventory systems
- Managed confidential employee files, training certifications, and compliance records
IT Service Desk Support
The Just Group & Middendorp Electrical
01.2018 - 01.2022
- Worked fully remotely during COVID, providing IT and administrative support
- Diagnosed software/hardware issues and managed remote troubleshooting for corporate teams
- Provided technical support for digital workspaces, remote user accounts, and workflow tools
- Gained strong experience in working independently and managing high-volume digital tasks remotely
Assistant Store Manager
Smiggle
Darwin/Knox, NT/VIC
02.2015 - 01.2018
- Managed staff scheduling and training
- Customer service and POS system operations
Education
Certificate II - Business Administration
Bendigo Senior Secondary College
Bendigo01.2012
Skills
- Typing & Transcription
- Transcription Accuracy
- Data Entry and Digital Organization
- Administrative Support
- Confidentiality & Compliance
- Process Improvement & Training
- Software Proficiency
- Attention to Detail
- Information Confidentiality
Certification
Provide First Aid (HLTAID011), 10/31/25
Timeline
Medical Secretary
Ramsay Health Care
06.2023 - Current
Sales Administrator
JC's Quality Foods
07.2022 - 04.2023
IT Service Desk Support
The Just Group & Middendorp Electrical
01.2018 - 01.2022
Assistant Store Manager
Smiggle
02.2015 - 01.2018
Certificate II - Business Administration
Bendigo Senior Secondary College