Amy Platt
Gables,NSW
Summary
I am a hard and dedicated worker with a solid background of customer service, personal and professional experience with children of disabilities, and the elderly. I have spent the last year casually servicing clients through Mable and working for our family business at home. I and looking at getting back into the workforce to further my career and use my skills that i am extremely passionate about, and support children of all aspects and needs in a classroom environment.
I have alot of patience and time management skills. I am tremendously organized. I am nurturing and have a love for people.
Overview
10
10
years of professional experience
Work History
Support Worker
Mable -NDIS and MY AGED CARE
02.2023 - Current
- Providing needs and wants of client
- Accompanied client for appointments
- General cleaning
- Provide emotional support
- Help provide independence
- Monitored client well being
- Develop a positive and trusting relationship
- Assist client in services needed for daily independent living
- Liaise effectively with professionals in the care of client
- Organise leisure activities for client within community
Administration Assistant
Norwest Epoxy Flooring & VDP waterproofing
Gables , NSW
12.2021 - Current
- Responded effectively to sensitive inquiries or complaints.
- Monitored schedules and calendar obligations for executives.
- Provided secretarial and office management support while building cooperative working relationships.
- Prepared and prioritized calendars and correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing using Xero.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Coordinated appointments, meetings and conferences.
Customer Service Representative
Capital SMART
Seven Hills
01.2014 - 03.2017
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
Evans High School
Blacktown, NSW12.2003
Certificate IV - Tourism
Tafe NSW
BlacktownSkills
- Calm and Professional Under Pressure
- Understanding and patient
- Good communication skills
- Compassionate
- Friendly and caring nature
- Respectful
- Time management skills
- Technologically Savvy
- Great at multitasking and prioritizing
- Experience in Mobility Assistance
- Skills in daily living assistance
Additional Information
- Valid Working with Children Check
Timeline
Support Worker
Mable -NDIS and MY AGED CARE
02.2023 - Current
Administration Assistant
Norwest Epoxy Flooring & VDP waterproofing
12.2021 - Current
Customer Service Representative
Capital SMART
01.2014 - 03.2017
High School Diploma -
Evans High School
Certificate IV - Tourism
Tafe NSW
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