AMY ROCHE
Melbourne,VIC
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Decisive leader and strategic problem solver with excellent communication and planning abilities. Organized and meticulous individual with outstanding phone demeanor and etiquette Collaborative team player dedicated to helping patients and staff.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Healthcare On Collins
Melbourne, Vic
11.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Appointment Scheduling: Proficient in scheduling, rescheduling, and confirming patient appointments using electronic medical records.
- Insurance Verification: Knowledge of insurance policies, verifying coverage, and processing claims.
- Customer Service Optimization
- Cross-functional Collaboration
- Process Improvement & Efficiency
- Scheduling & Resource Management
- Performance Monitoring & Reporting
- Team Leadership & Training
- Problem Resolution
- Client Relationship Management
- Data Analysis & Reporting
- Communication & Negotiation Skills
- Professional phone etiquette
- Clear and concise communication with patients, staff, and physicians
- Ability to handle patient inquiries and resolve issues
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
EDUCATION AND TRAINING
Skills
- Letter preparation
- Billing support
- Medical office administration
- Documentation
- Insurance claims
- Patient registration
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Professional phone etiquette
- Adaptability in high-pressure environments
Affiliations
I love to snow ski as well as playing social netball.
Timeline
Medical Receptionist
Healthcare On Collins
11.2023 - Current
EDUCATION AND TRAINING