Amy Shriane
Sunnybank Hills,Australia
Summary
Adept at console operation and inventory management, I leveraged my strong work ethic at Chevron (Caltex) to enhance customer satisfaction and streamline processes. My ability to work under pressure and my commitment to safety compliance significantly improved operational efficiency, showcasing my knack for problem resolution and team collaboration.
Overview
10
10
years of professional experience
Work History
Console Operator
Chevron (Caltex)
Dutton Park, QLD
08.2023 - Current
- Assisted customers with pump selection and payment options.
- Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates.
- Maintained cleanliness of store area including wiping down counters and sweeping floors.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Attended to spills and accidents promptly.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
Recycling Sorter
Southern Cross Recycling (SCR)
Brisbane, QLD
08.2017 - 05.2020
- Providing excellent customer service
- Preparing purchase orders
- Identified, sorted, and separated recyclable materials such as plastic, paper, metal, glass, and cardboard.
- Communicated effectively with coworkers about job assignments and tasks throughout shift.
- Kept accurate records of all recycled material collected from customers.
- Operated balers to maximize efficiency by compressing materials into reusable, shippable or transferable sizes.
- Worked closely with other team members to ensure efficient workflow throughout shift.
- Assisted with loading trucks with baled recyclables for transport to processing centers.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Provided guidance to other sorters on proper techniques for sorting materials correctly.
- Instructed general public on where to put drop-offs based on observable quality and types of materials identified.
- Ensured that all waste was disposed of properly according to local regulations.
- Cleaned recycling yard by sweeping, raking and picking up broken glass and loose paper debris.
- Inspected incoming materials for contamination before sorting them into designated bins or areas.
Provisioning Specialist
Telstra Business Centre
Woollongabba, QLD
02.2015 - 08.2017
- Providing excellent customer service
- Completing all mobile connections
- Understanding and using Telstra systems
- Computed, recorded and proofread data or reports.
- Investigated discrepancies in customer order data to identify errors or omissions.
- Provided ongoing feedback about system performance and recommended improvements where needed.
- Acted as single point of contact for customers during technical faults and security-related events.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed customer orders for accuracy and completeness, ensuring all necessary information was provided.
- Collaborated with other departments within the organization to ensure a seamless provisioning experience for customers.
- Assisted customers in troubleshooting any issues related to their service activation process.
- Answered telephones, directed calls, and took messages.
Education
Certificate III - Business Administration Traineeship
Sarina Russo
Brisbane02-2007
High School -
Park Ridge State High School
Skills
- Strong work ethic
- Highly organized
- Punctual
- Motivated to learn
- Teamwork
- Independent work
- Ability to work under pressure
- Problem resolution
- Conflict resolution
- Executive decision making
- Attention to detail
- Time management
- Meeting deadlines
- Inventory management
- Console operation
- Customer service
- Safety compliance
- Employee training
Availability
True, Full-time, Part-time, casual hours, Monday - Sunday anytime, False
Additional Contact - Phone
(07) 3380 9876
Timeline
Console Operator
Chevron (Caltex)
08.2023 - Current
Recycling Sorter
Southern Cross Recycling (SCR)
08.2017 - 05.2020
Provisioning Specialist
Telstra Business Centre
02.2015 - 08.2017
Certificate III - Business Administration Traineeship
Sarina Russo
High School -
Park Ridge State High School