Elektra Smith
Kyneton,VIC
Summary
Customer-oriented professional with extensive experience in hospitality and customer service. Proven ability to enhance service quality and manage customer interactions effectively. Committed to fostering a welcoming environment and resolving issues to support team success.
Overview
5
5
years of professional experience
Work History
Console Operator
EG Ampol
04.2023 - 09.2024
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Handled cash transactions accurately, balancing register at shift end to ensure financial integrity.
- Promoted special offers and discounts to customers, increasing sales and enhancing customer engagement.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Managed clean-up of petrol and other spills according to safety procedures, contributing to a safe environment.
Front of House/Kitchen Hand
New Garden Chinese Restaurant
12.2019 - 03.2024
- Elevated customer satisfaction through attentive service and prompt resolution of inquiries.
- Prepared tables for new guests by restocking essentials and sanitizing surfaces.
- Used point-of-sale systems effectively to process cash and card transactions accurately and maintain financial records.
- Assisted chefs in food preparation by efficiently chopping ingredients and peeling vegetables.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Mechanics Assistant
Forbes Automotive
09.2022 - 04.2023
- Executed routine oil changes, tyre rotations, fluid replacements, and bulb changes to ensure vehicle reliability.
- Adhered to lead mechanic's detailed instructions to maintain high-quality standards in repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and regulations, reducing workplace accidents.
- Streamlined work areas by cleaning and organizing tools and equipment, enhancing overall productivity.
- Provided excellent customer service, both on the phone and in person.
- Accurately invoiced work and processed cash and card payments.
Education
Year 12 -
Kyneton High School
Kyneton, VIC11.2023
Skills
- Cash handling
- Customer service
- Problem solving
- Attention to detail
- Multitasking
- Team work and collaboration
- Punctual and reliable
- Flexible and adaptable
- Strong work ethic
- Excellent communication
- Communication
- Positive attitude
- Patience and composure
Referees
Annie Watson
Youth Employment Mentor
0419 031 802
Cimberljj Barcellona
Store manager (euro garages)
0448184276
Qualifications
- Victorian Responsible Service of Alcohol
- First Aid Certificate
- Victorian Working with Children Check
- Barista Certificate
- Provisional License
Timeline
Console Operator
EG Ampol
04.2023 - 09.2024
Mechanics Assistant
Forbes Automotive
09.2022 - 04.2023
Front of House/Kitchen Hand
New Garden Chinese Restaurant
12.2019 - 03.2024
Year 12 -
Kyneton High School