Amy Smith
Grose Vale,NSW
Summary
Possesses a bubbly and outgoing personality, with a touch of occasional shyness. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Office Administration
Lower Mountains Air Conditioing T/as Strathdee Electrical
Emu Plains, NSW
09.2016 - Current
- MYOB Account Right, Invoicing, Booking in Installations, Quotations & Service Calls, Typing up quotations, following up jobs, taking phone calls, dealing with all aspects of Warranty Claims, Ordering units for installation & spare parts for a repair, ordering stationary, keeping updated with paperwork, sending out maintenance letters reminders, confirming jobs for the next day, incoming and outgoing emails, timesheets, communicating with customers walking into the office, dealing with emergency call outs, relaying messages, updating client cards, kitchen duties, scheduling monthly maintenance contracts, dealing with all aspects of ESS government rebates for customers, cash handling, filing, running the office when director is absent, processing invoicing, EOM accounts, EOFY filing, assisting with sales
Receptionist
Camex Automotive
Campbelltown, NSW
01.2021 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Operations Admistrative Assistant
Platinum Electricians Pty Ltd
Rouse Hill NSW
03.2016 - 07.2016
- SimPro, M-Connect, Asana, creating jobs, processing invoices, chasing invoices, answering the National line as well as the main line, cleaning up SimPro (archived and completed jobs), chasing technician names for jobs, chasing renewed insurances for Sub-Contractors and Franchisees, chasing overdue invoices, chasing required paperwork, dealing with last minute urgent jobs, writing procedures, having my own client (booking jobs, chasing up updates for jobs and chasing paperwork/invoice to send to client).
Personal Assistant/Receptionist for a Chartered Accounting Firm
Rendall Kelly Pty Ltd
Parramatta, NSW
07.2015 - 03.2016
- MYOB AE experience, Daily Banking, Data Entry, Petty Cash handling, General PA duties, handling emails, Organizing weekly Staff lunches for meetings/training, Corporate Compliance, Maintaining kitchen duties, Running errands, Downloading banking reports with St George Bank, Filing, Updating Daily timesheets, Income Tax Returns, Business Activity Statement Returns, Updating client addresses, Intermediate Audit Shield Insurance experience.
Receptionist
Reliance Partners Pty Ltd
Windsor, NSW
07.2014 - 08.2015
- Basic claims handling – lodging and following up, Managing the phones, Closing policies at the end of each day, Collecting and sending out mail, Kitchen duties, Quoting – business, liability, motor vehicles, home insurance, Amending polices, Issuing Certificates Of Currency, Handling Renewals for each month, Partically educated with processing Endorsements, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Mozilla Firefox, Internet Explorer, WinBeat, SVU(Steadfast Virtual Underwriter), Premium Funding, Digital Desktop, Sunrise, Incoming and Outgoing calls as a Receptionist, speaking to various year groups and the school as a whole about the importance of Optimism has encouraged me to become more confident and improve my communication skills
Education
Year 12 High School Certificate -
Colo High School
North Richmond NSW01.2013
Skills
- Administrative Support
- Data Entry
- Scheduling
- Telephone reception
- Customer Relations
- Office Management
- File Organization
- Document Scanning
- Multi-Line Phone Systems
- Customer Service
- Invoice Processing
- Dedicated Team Player
Professional References
• Fiona Moss (Co-Worker) - 0434 112 132
• Alan Smith (Owner of Camex Automotive) -
0455 020 681
Timeline
Receptionist
Camex Automotive
01.2021 - 07.2023
Office Administration
Lower Mountains Air Conditioing T/as Strathdee Electrical
09.2016 - Current
Operations Admistrative Assistant
Platinum Electricians Pty Ltd
03.2016 - 07.2016
Personal Assistant/Receptionist for a Chartered Accounting Firm
Rendall Kelly Pty Ltd
07.2015 - 03.2016
Receptionist
Reliance Partners Pty Ltd
07.2014 - 08.2015
Year 12 High School Certificate -
Colo High School