Amy Rose Christian Elliott
Wollongong ,NSW
Summary
I am an enthusiastic employee eager to contribute to team success through hard work, attention to detail, dedication and always conducting a positive and lively attitude. Having had worked for the same company for the past 8 years, i have achieved many goals, gained masses amounts of knowledge and experience. I have proven to be trustworthy, responsible, reliable, and very considerate of my colleagues as well as all those around me at all times. Leadership, Honesty and Communication are the three key things that i hold and represent in my work and carry out in any task that i undertake. I have strong ability to take control in any situation and can work under pressure, in fact, i perform best in a busy work environment. I have the ability to interact and engage with customers, co workers, employers, suppliers and vendors, always keeping a professional Demeanour, and over the years of working in the hospitality industry i have met many wonderful people and obtained life long friends.
Overview
8
8
years of professional experience
Work History
Food and Beverage Supervisor
The Bounty Bar & Grill
01.2016 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed Bar and Wait staff. Including Hiring, training, scheduling and analysing behaviours whilst in the work environment.
- Disciplined and motivated staff to achieve top service in a fast-paced environment.
- Developed strong relationships with vendors and suppliers. Also having recommending and maintining Positive relationships with other entities to share and encourage business. .
- Addressed customer complaints with a professional attitude, using clear communication and problem-solving skills to resolve issues.
- Identified areas of opportunity for Food and Beverage sales by analyzing customer feedback and product demand metrics.
- Manged all restaurant reservations day to day, and also all events and functions held in the establishment such as weddings, large dinner groups and celebrations Up to 200 persons.
- I have proven to be a Reliable and dedicated employee to the Bounty Bar & Grill, i have earned trust and respect in the workplace environment and have shown i am a hard working individual who strives to achieve the best possible performance in all areas of Operation to enhance the business. I strived to ensure The Bounty Bar & Grill is the best restaurant on the island - and this it is!
Reservations Agent
Pinetree Tours
12.2016 - 04.2018
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- answered incoming calls and developed friendly rapport with Callers while answering questions, making recommendations and leading conversation to sales
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation, connections, medical and visa requirements to facilitate quality service.
Education
High School Certificate -
Norfolk Island Central School
Norfolk Island 10.2016
Skills
Strong teamwork
Food safety awareness
Reliability and punctuality
Initiative and Self-Motivation
Professional Appearance
Problem-solving skills
Time Management
Teamwork and Collaboration
ABOUT ME
- D.O.B: 09/08/1998
- PLACE OF BIRTH: Norfolk Island
- CITIZENSHIP: Australian
- GENDER: Female
Timeline
Reservations Agent
Pinetree Tours
12.2016 - 04.2018
Food and Beverage Supervisor
The Bounty Bar & Grill
01.2016 - Current
High School Certificate -
Norfolk Island Central School