Caitlin Proctor
Tumbarumba,Nsw
Summary
Adept at elevating customer experiences, I significantly boosted loyalty and sales at Gone Barny by leading with exceptional team management and customer service skills. Expert in catering coordination and teamwork, I ensured seamless operations and compliance with sanitation standards, all while nurturing a culture of professional growth and high-performance standards. Experienced Food and Beverage Supervisor bringing demonstrated success in developing and motivating strong restaurant teams to assist over 100 customers . Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Gone Barny
Rosewood , Nsw
10.2019 - Current
- Trained new employees to perform duties.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in the café, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly when addressing and resolving customer issues and complaints
Education
Tumbarumba Highschol
Tumbarumba, NSWSkills
- Strong teamwork
- Reliability and punctuality
- Initiative and Self-motivation
- Workplace safety
- Customer engagement
- Staff leadership
- Customer service
- Teamwork and collaboration
- Friendly and outgoing
- Cleanliness and hygiene
Affiliations
- Camping
- Sport/Physical activity
- Swimming
- Traveling
- Fishing
- Road trips/ Exploring
Reference
- Jenny muffett- Business Owner
- moblie 0427488307
- work 69488830
- Leonie Belling- Senior Supervisor
- 0488287184
- Jackie Mahood- Customer
- 04
Timeline
Food and Beverage Supervisor
Gone Barny
10.2019 - Current
Tumbarumba Highschol
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