An Nguyen (Annie)
Melbourne,VIC
Summary
Enthusiastic FOH staff experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards. Customer-focused Front of House Team Member with almost 1 year of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Staff Member
Master roll VietNam
Melbourne, Victoria
02.2023 - Current
- Performed opening and closing procedures according to established guidelines.
- Provided accurate order taking and cashiering services.
- Collaborated with team to deliver timely service of items.
- Packaged and bagged cooked food and prepared items.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Barista
Little Ivy Coffee & Tea
Melbourne, Victoria
03.2023 - 09.2023
- Stocked customer service stations with paper products or beverage preparation items.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Coffee Barista
Okkio Caffe
Ho Chi Minh, Viet Nam
12.2021 - 01.2023
- Memorized official and off-menu coffee and tea preparations.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Received and accurately processed customer payments.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Education
Bachelor of Business - Hospitality Administration And Management
Victoria University
MelbourneSkills
- Team Collaboration
- Food Station Setup
- Table Setting Arrangements
- Food Preparation
- Check Payment Processing
Languages
English
Professional
Vietnamese
Native/ Bilingual
Certification
- Certificate of Dofood Safely
- Certificate of Completion (all about Allergens)
Timeline
Barista
Little Ivy Coffee & Tea
03.2023 - 09.2023
FOH Staff Member
Master roll VietNam
02.2023 - Current
Coffee Barista
Okkio Caffe
12.2021 - 01.2023
Bachelor of Business - Hospitality Administration And Management
Victoria University
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