Tran My An Pham
Logan City,QLD
Summary
Friendly customer support and team member. I would describe myself as a person who prioritise productivity and aim for the long term result. Self-motivation Communication is my strategy of developing and I self-motivate to encourage myself to learn and think out of the box. I have experience with using Microsoft Office, especially Excel, to optimal work productivity.
Overview
8
8
years of professional experience
Work History
Store Front Staff Member
Gloss Nail Lounge
11.2021 - 02.2024
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle booking and productivity.
- Updated account information to maintain customer records.
Barista
Soul Origin
05.2021 - 12.2022
- Promoted additional items with beverages, increasing store sales.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Cleaned counters, machines, utensils, and seating areas daily.
Assistant Florist
Flower Box
06.2016 - 01.2018
- Consult clients to discuss special occasion floral designs for weddings, funerals, and other events.
- Provided customers with care directions for flower arrangements.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Arts / Business - Sociology / Human Resources Management
Griffith University
Brisbane, QLD07.2027
IELTS 6.5 -
British Council Education
Ho Chi Minh01.2021
High School Diploma -
Yeronga State High School
Yeronga, QLD12.2020
Skills
- Inventory and Stocking
- Scheduling and calendar management
- Multi-line phone proficiency
- Flexible and Adaptable
- Verbal Communication
- Excel spreadsheets
Accomplishments
- Became school assistant by effectively helping students with studying and assessments (language and science)
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Store Front Staff Member
Gloss Nail Lounge
11.2021 - 02.2024
Barista
Soul Origin
05.2021 - 12.2022
Assistant Florist
Flower Box
06.2016 - 01.2018
Bachelor of Arts / Business - Sociology / Human Resources Management
Griffith University
IELTS 6.5 -
British Council Education
High School Diploma -
Yeronga State High School
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