Siliphone Boutsady
Haymarket,NSW
Summary
Accomplished in enhancing customer satisfaction and contributing to business growth with a strong background of FOH management for over 4 years. Service-oriented with good multitasking, safety management and effective decision-making skills that align with the organization's core value. Proactively approach in upselling and addressing complaints, coupled with a knack for fostering teamwork, significantly contributed to surpassing sales targets and streamlining operations.
Overview
5
5
years of professional experience
Work History
Store Front Staff Member
Boost Juice Sydney Central Plaza
11.2021 - Current
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Consistently met or exceeded individual sales targets of 25% while contributing to overall store success.
- Assisted with inventory control, monitoring stock levels, and placing orders as needed for optimal product availability.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Waitress Supervisor
Thai Riffic Randwick
05.2019 - 01.2023
- Oversaw daily operations of 7 staff, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced communication within the team by holding regular meetings once a week and encouraging open dialogue among all members.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Front of House Server
Thai Terrace Restaurant
04.2019 - 03.2020
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for a fine-dining restaurant with social relevancy and intentionality.
Education
Bachelor of Business - Accounting
Victoria University
Sydney, NSW10.2024
Advanced Diploma - Accounting
Macquarie Education Group Australia
Sydney, NSW04.2022
Diploma - Accounting
Macquarie Education Group Australia
Sydney, NSW04.2021
Skills
- POS System Operation
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Inventory Management
- Customer Service
- Marketing Strategies
- Teamwork and Collaboration
- Multitasking Abilities
Accomplishments
- Team efficiency improvement
- Increased sales performance
- Customer satisfaction
References
- Ken Shah - Manager & Owner, Boost Sydney Central Plaza
Phone : 0430 151 455
Email: kshah74@yahoo.com
- Chatchaya Sathapornteera (Toni) - Manager & Owner , Thai Riffic Randwick
Phone : 0411 838 274
Email: toni_thailand@hotmail.com
Timeline
Store Front Staff Member
Boost Juice Sydney Central Plaza
11.2021 - Current
Waitress Supervisor
Thai Riffic Randwick
05.2019 - 01.2023
Front of House Server
Thai Terrace Restaurant
04.2019 - 03.2020
Bachelor of Business - Accounting
Victoria University
Advanced Diploma - Accounting
Macquarie Education Group Australia
Diploma - Accounting
Macquarie Education Group Australia
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