ANA KALOLAINE ELIKA
St Albans,Australia
Summary
I am very driven, motivated and energetic person. I hope to work for a company which will enable me to further my skills and knowledge to enhance my career prospects. Enthusiastic and reliable professional takes pride in providing excellent customer service. I maintains focus and positive attitude in stressful situations and high-volume environments. I hope to become a valued member of a successful team, make a strong contribution to the overall success of your company and to have a long career.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Warehouse Storeperson
Myer
Melbourne, Victoria
07.2024 - 04.2025
- Followed internal procedures for tracking and recording shipments.
- Ensured compliance with company regulations regarding hazardous materials handling, storage, transport and disposal.
- Verified packing slips and shipping labels were accurate and complete.
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
- Loaded and unloaded items using material handling equipment.
- Maintained organized and clean work area.
- Received and counted stock items to record data manually on computer.
- Focused on learning new skills and staying updated with industry changes.
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Assisted in cycle counting activities to ensure accurate inventory records.
- Prepared packages for shipping and determined most economical shipping methods.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
Aviation Security Officer
Tonga Airport Limited
Fua’amotu, Tonga
02.2023 - 03.2024
- Monitored passenger and baggage screening processes at Tonga Airport.
- Conducted safety inspections of airport facilities and equipment.
- Enforced security regulations and procedures to maintain a safe environment.
- Monitored CCTV footage in order to detect any unusual behavior or activities.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Completed thorough zone searches to check for physical tampering and restricted items.
Cashier Team Lead
Glengala Fruits and Veggies
Melbourne , Victoria
12.2019 - 09.2022
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Managed cash handling procedures to maintain accuracy and security.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted customers with locating items within the store when requested.
- Maintained work area and kept cash drawer organized.
- Monitored cashier performance, providing feedback as needed.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Cafe Supervisor
Riverfront Caravan Park Cafe
Euston, NSW
08.2017 - 11.2019
- Responded quickly to meet customer needs and resolve problems.
- Trained new cashiers in the use of cash registers and processing payments.
- Read and followed cash register totals and verified against cash in till.
- Delivered customer service by greeting customers and answering any store inquiries.
- Explained check-out system to customers, speeding up operations.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Trained new cashiers on operational procedures, policies, and standards.
- Processed cash, check, and credit cards for customer purchases.
- Complied with all local, state and federal food safety laws.
- Processed payments, returns, and exchanges.
- Performed daily opening and closing procedures for the register area.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Voice Picker
Fastline
Melbourne, Victoria
02.2014 - 06.2017
- Operated voice picking system to efficiently locate and retrieve products.
- Followed safety guidelines to maintain a safe working environment at all times.
- Verified accuracy of orders by comparing them with pick lists.
- Operated voice picking equipment to fulfill customer orders according to established procedures.
- Picked products and stocked shelves to fulfill customer orders.
- Ensured that all items were correctly picked and packaged for shipment.
- Loaded, unloaded, moved, and stored materials using appropriate tools and equipment.
Aviation Security Officer
Tonga Airport Limited
Nuku'alofa, Tongatapu
11.2011 - 12.2014
- Responded to emergency situations by providing first aid, medical assistance, firefighting or evacuation procedures as necessary.
- Monitored passenger and baggage screening processes at Tonga Airport.
- Watched for potentially dangerous persons whose pictures were posted at checkpoints.
- Followed those who breached security until police and other security personnel arrive to apprehend them.
- Provided directions and responded to passenger inquiries.
- Performed pat-down and hand-held wand searches of passengers who had triggered machine alarms, who are unable to pass through metal detectors and who had been randomly identified for such searches.
- Monitored and maintained surveillance of the perimeter of the airport and aircrafts to detect any suspicious activities.
- Informed other screeners when baggage should not be opened because it might contain explosives.
- Tested baggage for explosive materials using explosive detection machines and chemical swab systems.
- Monitored passenger flow through screening checkpoints to ensure order and efficiency.
- Viewed images of checked bags and cargo using remote screening equipment.
- Inspected carry-on items, using x-ray viewing equipment, to determine whether items contained objects that warrant further investigation.
- Challenged suspicious people, requesting badges, and inquiring to business in restricted areas.
- Maintained records of all security incidents for future reference or investigation purposes.
- Checked luggage or packages manually or with x-ray equipment to identify hazardous items.
- Asked passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors.
- Confiscated dangerous items and hazardous materials found in opened bags and turned them over to airlines for disposal.
- Searched carry-on and checked baggage by hand when it was suspected to contain prohibited items such as weapons.
- Patrolled work areas to detect suspicious items.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Managed and coordinated multiple projects while ensuring timely completion.
- Inspected checked baggage for signs of tampering.
- Operated and calibrated explosive trace detector machinery, walk-thru metal detectors and hand-held metal detectors.
- Collaborated closely with other departments such as Airport Operations and Air Traffic Control Services towards achieving common goals.
- Sent checked baggage through automated screening machines and set bags aside for searching and rescreening as indicated by equipment.
- Performed regular inspections of security systems such as X-ray machines and metal detectors.
Waiter/ Customer Service
Oholei Beach Resort
Nuku'alofa, Tongatapu
12.2009 - 11.2011
- Provided exceptional customer service to enhance guest dining experiences.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Refilled drink orders and offered menu recommendations to guests regularly.
- Handled customer inquiries and resolved issues to ensure guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
- Greeted guests and answered questions about menu items.
- Set up banquet rooms for special events including weddings, parties, business meetings.
Education
Aeronautical Science - Aviation
University of South Pacific Tonga
Nuku'alofa, Tongatapu 01.2012 - 11.2013
High School Diploma -
Takuilau College
Nuku'alofa, Tongatapu 02.2006 - 12.2011
Skills
- Warehouse Safety
- Can Do attitude
- Mature attitude with high work ethic
- Heavy Lifting
- Packaging and Labeling
- Safety Procedures
- Warehouse Software Systems
- Pallet Jack Operation
- Wrapping and boxing
- Voice Picking
- Punctual and Reliable
- Workplace Cleanliness
- Self-Motivated and Independent
- Warehousing Operations
- Stock Rotation
- Multitasking Abilities
- Warehouse Operations
- Baggage Inspection
- Passenger Screening
- Customer relations skills
- Hazardous items knowledge
- Baggage inspections
- RF scanning operations
- Package preparation
Certification
- Dangerous Good Course
- Aircraft Security
References
- Staff Australia, Myer Warehouse, Agency, 0393532000 , keilor.operations@staffaus.com.au
- Mr Veehala, Tonga Airport Limited, MAVSEC, (676) 777-8088, Eizoveehala1@hotmail.com
- Ana Puliuvea, Tonga Airport Limited, Trainee Aviation Security, (676) 720-9935, Faleualoviana@gmail.com
- Ana Lea’aetoa, Fast-line, Supervisor, 0423947078
- Mr Kami, Oholei Beach Resort/ Agnes Cafe, Manager, (676) 777-8713, Oholeibeach@hotmail.com
- Mr Latorre, Glengala Fresh Fruits & Veggies, Cashier, (047) 813-3072, Cv8bware@gmail.com
- Mrs Taylor, Riverfront Caravan Cafe, Owner, 0417624343, Garantia.taylor@hotmail.com
Timeline
Warehouse Storeperson
Myer
07.2024 - 04.2025
Aviation Security Officer
Tonga Airport Limited
02.2023 - 03.2024
Cashier Team Lead
Glengala Fruits and Veggies
12.2019 - 09.2022
Cafe Supervisor
Riverfront Caravan Park Cafe
08.2017 - 11.2019
Voice Picker
Fastline
02.2014 - 06.2017
Aeronautical Science - Aviation
University of South Pacific Tonga
01.2012 - 11.2013
Aviation Security Officer
Tonga Airport Limited
11.2011 - 12.2014
Waiter/ Customer Service
Oholei Beach Resort
12.2009 - 11.2011
High School Diploma -
Takuilau College
02.2006 - 12.2011