Ana Notaras
Ipswich,Australia
Summary
Dynamic leader with a proven track record at Zarraffas Coffee in personnel development and store operations. Expertise in multitasking and organization has led to significant enhancements in customer relations and staff efficiency. Proficient in POS systems and inventory management, contributing to a culture of achievement and strong team dynamics. Aiming to leverage these skills for future growth in operational excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Zarraffas Coffee
Ipswich , Qld
07.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
Supervisor
Zarraffas Coffee
Ipswich, Qld
01.2022 - 06.2024
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflow.
- Managed a team of nine employees, ensuring high productivity and quality standards were met.
- Money handling.
Barisa
Zarraffas Coffee
Ipswich, Qld
01.2020 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
High School - Math B, Authority English, Chemistry, Biology, Certificate II in Visual Arts
Bremer State High School
Ipswich, Queensland01.2020
Skills
- Personnel development
- Store opening and closing
- Store operations oversight
- Hourly shift management
- Store displays
- Staff supervision
- Customer relations
- Multitasking and organization
- Friendly and positive
- Payroll management
- Training and mentoring
- Inventory management
- POS systems
Certificatesandawards
- 2017, Bremer State High School - Academic Award, Bremer State High School – Science and Engineering Awards, Certificate I in Visual Arts (CUA103115)
- 2018, Bremer State High School – Certificate I in Business (BSB10115), Certificate II in Skills for Work and Vocational Pathways (FSK20113)
- 2019, Certificate II in Visual Arts
- 2020, Barista Certificate
- 2021, First Aid and CPR Certificate
Accomplishments
- I received a certificate of recognition, Most loveable staff member, in 2023
References
References available upon request.
Timeline
Store Manager
Zarraffas Coffee
07.2024 - Current
Supervisor
Zarraffas Coffee
01.2022 - 06.2024
Barisa
Zarraffas Coffee
01.2020 - 01.2022
High School - Math B, Authority English, Chemistry, Biology, Certificate II in Visual Arts
Bremer State High School
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