Ana Paula De Souza Bueno
Ellenbrook, WA,WA
Summary
Dynamic and customer-focused skincare and beauty therapy professional with extensive expertise in skincare treatments, massage techniques, and client relations. Adept at conducting thorough client consultations to understand individual needs and deliver tailored product recommendations. Committed to enhancing clients' well-being and confidence through exceptional service, personalized care, and a holistic approach to beauty therapy. Proven ability to cultivate strong client relationships and ensure a positive and relaxing experience for all clients. Eager to learn and adapt, I am looking for opportunities to expand my skills and grow professionally within a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Hammerhead PDR
05.2021 - 02.2024
- Company Overview: Specialized Business In Paintless Dent Repair (automotive)
- Customer service focused on handling incoming customer inquiries and requests for services over the phone or through mobile applications
- Provide information about the company's paintless dent repair services, pricing, and availability, scheduling appointments for customers and coordinate with technicians to ensure timely service delivery, addressing customer concerns and provide solutions to any issues that may arise
- Upsell additional services or products to customers to increase sales revenue
- Follow up with customers after service completion to ensure satisfaction and solicit feedback
- Maintain accurate records of customer interactions and sales transactions
- Collaborate with the marketing team to promote the business and increase customer engagement
- Stay informed about industry trends, competitor offerings, and new technologies to better serve customers
- Provide exceptional customer service to maintain high levels of customer satisfaction and retention
- Specialized Business In Paintless Dent Repair (automotive)
Aged Care and Support Worker
Comlink
09.2020 - 04.2021
- Company Overview: Personal Carer and Individual Support (Home And Community Services)
- Performed daily tasks for clients such as: cleaning residences, cooking, shopping, taking clients to doctors appointments and providing social support
- Adept at maintaining reporting requirements delivering the highest quality care and establishing good rapport with clients
- Maintained daily log of all client activities and turned that log into a supervisor at the end of the day including observations of reported client's behavioral, emotional, and physical statuses, documented restraint usage and related interventions
- Assessed client well-being, daily input/outputs; document and report changes in health status to supervising healthcare providers
- Personal Carer and Individual Support (Home And Community Services)
Business Owner - Cleaner and Supervisor
Myself
01.2016 - 12.2019
- Was working autonomously cleaning 25 houses and few commercial places
- Managed and supervised by myself performing daily tasks such as cleaning, organizing and time-management
Sales Assistant and 2IC
Morgan and Wacker Harley Davidson
10.2014 - 06.2015
- Company Overview: shop in Brisbane
- In store sales and customer service selling parts and accessories for bikes
- Cash handling
- Responsible for store merchandising and stocktake (product presentation and display)
- Managed the store by myself in many occasions
- Shop in Brisbane
Sales Assistant
Moto City Mount Maunganui
05.2013 - 01.2014
- Company Overview: Motorcycles and Accessories- New Zealand
- In store sales and customer service selling parts and accessories for bikes
- Cash handling
- Responsible for store merchandising, stock and display
- Managed the store by myself in many occasions
- Motorcycles and Accessories- New Zealand
Sales Assistant and 2IC
AMPS
11.2011 - 03.2013
- Company Overview: Auckland Motorcycles Power Sports (Harley Davidson & Triumph Motorcycle Shop)- New Zealand
- In store sales and customer service assisting customers finding bike parts and bike accessories
- Order stock, price items, load into the system and merchandise
- Cash handling
- Stocktake
- Opening and closing store
- Responsible for the showroom, ensuring it was all clean, organized and at the same time inviting for the customers
- Initiated follow-up/customer satisfaction emails to clients to ensure a great experience
- Auckland Motorcycles Power Sports (Harley Davidson & Triumph Motorcycle Shop)- New Zealand
Sales Assistant
Eurostyle Shop Menswear
09.2008 - 09.2011
- Company Overview: European Mans Wear- New Zealand
- In store sales and customer service advising customers of the latest trends
- Extensive knowledge of clothing brands and European designs
- Cash handling
- Restocking and stocktake
- Opening and closing store when required
- Maintain the store clean, organized and with an inviting feel
- Work unsupervised a lot of times
- European Menswear- New Zealand
Education
Diploma In Beauty Therapy - Beauty Therapy
DEMI International Beauty Academy in QLD
Sunshine Coast11-2024
Radiation Safety Course - Apply Intense Pulsed Light & Laser Safety Protocol
Demi International Beauty Academy
Sunshine Coast05-2024
Certificate III - Individual Support (Aging, Home and Community)
AustCare
Sunshine Coast06.2021
Skills
- Customer service
- Communication
- Problem solving
- Initiative
- Work ethic
- Flexibility
- Reliability
- Organization
- Multi-tasking
- Time management
- Team player
- Ability to work unsupervised
- Ability to perform in a busy environment
Accomplishments
Beauty Therapist Student of the Year-2024
In recognition of exceptional academic achievements, leadership, and dedication in the educational journey at DEMI International Group.
Certification
Radiation Safety Course: Apply Intense Pulsed Light & Laser Safety Protocols, completed May 2024
DEMI International Beauty Academy-QLD
Student of the Year
Student of the Year Award
Recognition of exceptional academic achievements, leadership and dedication in the educational journey at DEMI Education Group.
Languages
Portuguese
Native or Bilingual
English
Professional Working
References available upon request or you can contact my diploma teacher
Donna Chadwick
donna@demiinternational.com.au
Timeline
Customer Service Officer
Hammerhead PDR
05.2021 - 02.2024
Aged Care and Support Worker
Comlink
09.2020 - 04.2021
Business Owner - Cleaner and Supervisor
Myself
01.2016 - 12.2019
Sales Assistant and 2IC
Morgan and Wacker Harley Davidson
10.2014 - 06.2015
Sales Assistant
Moto City Mount Maunganui
05.2013 - 01.2014
Sales Assistant and 2IC
AMPS
11.2011 - 03.2013
Sales Assistant
Eurostyle Shop Menswear
09.2008 - 09.2011
Radiation Safety Course: Apply Intense Pulsed Light & Laser Safety Protocols, completed May 2024
DEMI International Beauty Academy-QLD
Diploma In Beauty Therapy - Beauty Therapy
DEMI International Beauty Academy in QLD
Radiation Safety Course - Apply Intense Pulsed Light & Laser Safety Protocol
Demi International Beauty Academy
Certificate III - Individual Support (Aging, Home and Community)
AustCare
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