Johanna Odell
Inverell,NSW
Summary
Goal-oriented Customer Service Manager with 13 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
37
37
years of professional experience
Work History
Customer Service Officer
Inverell Shire Council
12.2022 - Current
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience
- daily bank statement reconcile
- off site receipting eg transfer stations
Customer Service Assistant
Coles Supermarket
07.2022 - 12.2022
- Customer service
- Cash Handling
- Stock replenishment
- Cleaning
- Multi tasking
Customer Service Manager
Coles Supermarket
11.2008 - 07.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collaborated with to improve customer service processes and support structures company-wide.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Incharge of General Merchandise
Coles Supermarket
11.2002 - 11.2008
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
Store Surport Manager
Coles
01.2000 - 05.2000
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
Customer Service Assistant
Coles
09.1988 - 12.2000
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Holy Trinity School
Inverell, NSW12.1981
Skills
- Problem-Solving
- Workflow Management
- Work Prioritization
- Verbal and Written Communication
- Decision Making
- Time Management
- Answering Phones
- Exceptional customer service
- Training and mentoring
- Staffing coordination
- Workforce Management
- Personnel training and development
- Adherence to high customer service standards
- Loss Prevention
- Purchasing and procurement
- Excellent time management skills
- Training and coaching
- Policy Enforcement
- Meticulous attention to detail
- Customer-focused
- Staff education and training
- Conflict Management
- Administrative Support
- Cash Handling
- Data entry
- Complaint handling
- Records maintenance
- Payment processing
- Customer service
- Reconciling
Additional Information
Shayne Bernard
Accountant
Inverell Shire Council
0474 045 689
Eloise Graham
Former Debtors Clerk
Inverell Shire Council
0439 379 634
Timeline
Customer Service Officer
Inverell Shire Council
12.2022 - Current
Customer Service Assistant
Coles Supermarket
07.2022 - 12.2022
Customer Service Manager
Coles Supermarket
11.2008 - 07.2022
Incharge of General Merchandise
Coles Supermarket
11.2002 - 11.2008
Store Surport Manager
Coles
01.2000 - 05.2000
Customer Service Assistant
Coles
09.1988 - 12.2000
High School Diploma -
Holy Trinity School
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