Ana Scalero
Melbourne,VIC
Summary
Accomplished, and knowledgeable Case Manager that is adept at handling high caseloads without sacrificing quality of care, operates exceptionally well in high-pressure environments while recommending best resources and courses of action for client-centered care and return each to optimal quality of life. Well experienced working in a multidisciplinary teams and ensuring continuity of care. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in home care policies, procedures and the Aged Care Standards.
Overview
3
3
years of professional experience
Work History
HCP Care Advisor
Uniting AgeWell & McArthur
Melbourne
11.2022 - Current
- Provided comprehensive assessments of clients' needs and developed individualized care plans plans.
- Organized and facilitated regular case conferences with other health care professionals.
- Developed and maintained relationships with community resources to ensure access to services for clients.
- Conducted home visits to assess client's functional level, safety, and overall well-being.
- Engaged in ongoing communication with family members of clients regarding progress and budget plans.
- Supported individuals transitioning from hospital or respite cares back into their homes and community by helping them identify necessary supports.
After Hours Resourcing Officer
Yooralla
Melbourne
06.2023 - 01.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in scheduling, rescheduling, and canceling services for clients after business hours.
- Performed follow up calls to confirm scheduled services.
- Provided timely, courteous and knowledgeable responses to services requests.
- Coordinated with clients and care workers to ensure all shifts were filled.
HCP Care Advisor
Catholic Healthcare
Sydney, NSW
03.2022 - 11.2022
- Scheduled evaluations and procedures for clients.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with clients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Assured regulatory compliance and professionalism across patient service using the MAC portal and the Aged Care Standards
- Assessed patients to evaluate service and gather recommendations for improvement.
- Outlined budget plans to utilize the Home Care Package
- Provided financial reporting, forecasting and modeling to support management decision-making.
Service & After Hours Coordinator
Care Connect
Sydney, NSW
07.2021 - 03.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Operated after hours phone as a first-contact for all staff and clients
- Planned and managed service requests to achieve cohesive care and improve client satisfaction
- Completed timely changes and updates to schedules in main scheduling systems such as Procura, CareLink, Genie etc.
- Cultivated productive relationships with brokerage providers through open communication and consistent shift feedback.
- Prepared and processed purchase orders for supplies, equipment and allied health services.
Skills
- Healthcare system operations
- Client relations
- Interdepartmental collaboration
- Project Management
- Home Care Package Knowledge
- NDIS Knowledge
- Managing records
- Scheduling Coordination
References
References available upon request.
Timeline
After Hours Resourcing Officer
Yooralla
06.2023 - 01.2024
HCP Care Advisor
Uniting AgeWell & McArthur
11.2022 - Current
HCP Care Advisor
Catholic Healthcare
03.2022 - 11.2022
Service & After Hours Coordinator
Care Connect
07.2021 - 03.2022
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