Ana Carolina Ostermann Schetz
Peakhurst,NSW
Summary
An optimistic, young individual who inspires to work above and beyond. With my previous experience, able to influence beneficial outcomes by demonstrating a strong work ethic, admirable customer service, and emotional intelligence. Confident in the ability to collaborate with cross-functional teams to resolve complex challenges while achieving accomplishments. A continuously dedicated and eager to help contribute team success and continual growth. Also currently pursuing a new career that will complement my skills, experience, and personal attributes.
Overview
5
5
years of professional experience
Work History
Waitress
Vapiano
Sydney, NSW, Australia
09.2025 - 11.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in opening and closing procedures to maintain operational efficiency.
- Supported team members in executing daily tasks to ensure smooth transitions.
- Contributed to inventory management during opening and closing shifts.
- Oversaw food and beverage management to ensure quality service delivery.
- Executed post-service cleanup to ensure a pristine environment for customers.
- Facilitated dessert and beverage service to enhance guest experience.
- Processed cash and EFTPOS transactions with accuracy and efficiency.
- Oversaw customer booking management to ensure seamless travel experiences.
- Assisted customers in selecting beverages and provided recommendations based on preferences.
- Maintained cleanliness and organization of the bar area to enhance customer experience. Supported team members in delivering prompt service during peak hours.
Sales Assistant
Bras N Things
Hurstville, NSW, Australia
08.2023 - 09.2025
- Executed product promotion and sales strategies to enhance market presence.
- Implemented visual merchandising strategies to elevate product presentation.
- Utilized point-of-sale systems to track sales data and customer preferences for targeted promotions.
- Executed packing operations for online orders to ensure timely fulfillment.
- Oversaw store cleanliness and organization to enhance customer experience.
- Implemented theft prevention strategies and monitored for suspicious activity.
- Oversaw product stocking and organization to enhance inventory efficiency.
- Assisted customers with returns and exchanges. Provided support in processing transactions efficiently. Maintained accurate records of returned items.
- Assisted in project coordination to meet deadlines and budget requirements. Supported team members in achieving project goals through effective communication. Contributed to the successful completion of tasks by maintaining organized documentation.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Facilitated training programs for new staff to ensure seamless onboarding.
- Processed cash and EFTPOS transactions with accuracy and efficiency.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Beauty Therapist
Le Body Beaute
Brighton-Le-Sands, NSW, Australia
09.2022 - 11.2022
- Delivered personalized beauty treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare routines and product recommendations, driving repeat business.
- Collaborated with Ultraceuticals to source high-quality products, enhancing service offerings and inventory management.
- Assisted in administering laser treatments to clients.
- Welcomed Clients and potential customers for positive relationships
- Managed phone calls and scheduled appointments efficiently
- Managed inventory replenishment by stocking goods efficiently.
- Assisted customers with inquiries and issues to enhance satisfaction.
- Provided support in resolving product-related concerns.
- Facilitated communication between customers and service teams.
- Executed opening and closing procedures to ensure operational efficiency.
- Maintained cleanliness and organisation of treatment rooms, ensuring compliance with health standards.
- Processed cash and EFTPOS payments
Waitress
Sir Braxton Chocolate bar
Rockdale, NSW, Australia
07.2021 - 05.2022
- Provided great customer service by promptly addressing inquiries and resolving issues.
- Mentored new team members to strengthen skills and helped new team members settle into the company’ culture.
- Managed customer reservation coordination and organisation to enhance service efficiency.
- Oversaw multiple tables, prioritizing tasks to optimize dining experience and enhance service efficiency.
- Executed exceptional customer service strategies in high-pressure environments to enhance guest satisfaction.
- Assisted in opening and closing procedures to maintain operational efficiency. Supported team members in executing daily tasks to ensure smooth transitions.
- Contributed to inventory management during opening and closing shifts.
- Managed cash handling and transaction processing operations.
- Oversaw food and beverage management to ensure quality service delivery.
- Ensured cleanliness and organization of facilities post-customer visits.
- Facilitated dessert and beverage service during events.
- Executed cash and EFTPOS transaction processing with precision.
Receptionist
Connection Australia Student Service
Sydney, NSW, Australia
11.2020 - 01.2021
- Welcomed and engaged visitors to create a positive first impression.
- Managed incoming calls and inquiries, providing information and directing clients to appropriate services.
- Coordinated appointment scheduling, ensuring efficient use of resources and minimised wait times for clients.
- Coordinated appointments and meetings to support team schedules.
- Organised calendars to facilitate efficient time management.
- Delivered exceptional customer service by addressing inquiries promptly and effectively.
- Processed cash and EFTPOS transactions.
- Oversaw maintenance of a tidy and organised workspace.
Education
Certificate - First Aid
National First Aid Courses
Miranda, NSW05.2023
Certificate - Providing Responsible Service of Alcohol
Short Courses Australia
Ultimo, NSW05.2023
E-Learn Diploma - Cabin Crew
Learning Cloud
Macquarie Park, NSW03.2023
Diploma - Beauty Therapy, Salon Management
Australian Academy of Beauty Therapy
Rockdale, NSW12.2022
Georges River College Oatley Senior Campus
Oatley, NSW12.2021
Certificate III - Make-Up
Gymea Tafe
Gymea, NSW12.2021
Skills
Reliable teamwork and effective communication
Ultraceuticals product expert
Ability to work under pressure
Advanced analytical skills
Time management and detailed oriented
Strong work ethic
Advanced Portuguese
Excellent customer service leadership skills
Emotional intelligence and cultural awareness
Pristine hygiene
Leadership skills
Preparing/packing online orders
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Waitress
Vapiano
09.2025 - 11.2025
Sales Assistant
Bras N Things
08.2023 - 09.2025
Beauty Therapist
Le Body Beaute
09.2022 - 11.2022
Waitress
Sir Braxton Chocolate bar
07.2021 - 05.2022
Receptionist
Connection Australia Student Service
11.2020 - 01.2021
Certificate - First Aid
National First Aid Courses
Certificate - Providing Responsible Service of Alcohol
Short Courses Australia
E-Learn Diploma - Cabin Crew
Learning Cloud
Diploma - Beauty Therapy, Salon Management
Australian Academy of Beauty Therapy
Georges River College Oatley Senior Campus
Certificate III - Make-Up
Gymea Tafe