Ana Clara Brambilla
Bexley North,NSW
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organisation, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Administrative Officer / Customer Care Manager
Pool Borthers PTY LTD
01.2020 - 01.2023
- Managed daily operations of a coffee shop, including staff supervision, scheduling, inventory control, and customer service.
- Ensured compliance with health and safety standards while maintaining a welcoming environment.
- Resolved customer concerns and optimized efficiency to meet financial goals.
Customer Care Manager
Universal Cafeteria
01.2019 - 01.2020
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
Office Assistant
MKT Comunication, Brazil
01.2015 - 01.2017
- Provided administrative support by managing schedules, handling correspondence, organizing files, and maintaining office supplies.
- Assisted with data entry, answering calls, and coordinating meetings to ensure smooth office operations.
- Delivered excellent customer service and supported team projects as needed.
Education
Diploma - Beauty Services
TAFE
01.2021
Certificate III - Beauty Services
TAFE
Bexley North, NSW01.2020
General English -
TAFE
01.2017
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Problem-Solving and conflict resolution
- Ability to multitask in fast paced environments
- Team leadership and collaboration
- Adaptability and quick learning in dynamic settings
- Microsoft Office
- Quickbooks
- Xero
- Slack
- Trello
- Executive support
- Office management
Languages
Portuguese
English
Timeline
Administrative Officer / Customer Care Manager
Pool Borthers PTY LTD
01.2020 - 01.2023
Customer Care Manager
Universal Cafeteria
01.2019 - 01.2020
Office Assistant
MKT Comunication, Brazil
01.2015 - 01.2017
Diploma - Beauty Services
TAFE
Certificate III - Beauty Services
TAFE
General English -
TAFE