Ana Laura Martins Marques
Sydney/Glebe
Summary
Professional background includes experience in customer service and team collaboration, demonstrating effective communication and problem-solving skills. Responsibilities involved identifying customer needs and conducting research to support decision-making processes. Adherence to safety protocols and attention to detail were essential in previous roles, ensuring compliance with regulations while maintaining a productive work environment. Skills in time management and a positive attitude contributed to high levels of customer satisfaction and efficient task completion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Abseiler
On ropes high access
05.2024 - Current
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Mixed concrete, mortar and other materials to prepare building material.
- Assessed work areas to determine safety measures required before beginning the job.
- Followed all safety protocols while working on high rises or multi-story buildings.
- Performed minor repairs on window frames and screens as needed.
- Utilized appropriate materials such as sponges, rags, scrapers, brushes and detergents to clean windows effectively.
Sales Assistant
Anytime fitness
01.2024 - 03.2024
- Adhered to company policies and procedures while handling customer inquiries.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Supermarket Employee
Iga
11.2023 - 02.2024
- Organized backroom storage area ensuring a safe environment for employees working in the area.
- Maintained cleanliness of work areas by sweeping, mopping, dusting, disposing of trash.
- Verified that all prices were accurate on products throughout the store.
- Collaborated with other team members to complete tasks quickly and efficiently.
Waitress Trainee
Rashays
Sydney
06.2020 - 06.2021
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Maintained a professional attitude while working in a fast-paced environment.
- Completed assigned tasks within designated timeframes.
- Provided excellent customer service during meal times.
- Checked that all orders were accurate before delivering to customers.
- Ensured dining areas were clean and set up for each shift according to established standards.
Education
Bachelor of Nursing - Nursing
University of Technology Sydney
10-2027
Skills
- Time management
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Friendly, positive attitude
- Attention to detail
- PPE compliance
Languages
Portuguese
First Language
Certification
- HLTAID009
- HLTAID010
- HLTAID011
Timeline
Abseiler
On ropes high access
05.2024 - Current
Sales Assistant
Anytime fitness
01.2024 - 03.2024
Supermarket Employee
Iga
11.2023 - 02.2024
Waitress Trainee
Rashays
06.2020 - 06.2021
Bachelor of Nursing - Nursing
University of Technology Sydney