Brayden Mckenzie
Currambine,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Educator/ Coordinator
Camp Australia
2019.12 - Current
- Supervise children, maintain engaging and safe environment, bookings, customer service(s), phone calls, prepare food, cleaning, customer complaints, programming weekly activities, rostering, managing staff, following legislation and policies, keeping record of sensitive and confidential information.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Supported planning and preparation for culturally-diverse class sessions.
- Supported classroom maintenance and upkeep, organizing books and materials.
Customer Service
Auscare Group
2022.10 - 2023.01
- Follow legislation and policies, bookings, scheduling, managing staff, first contact for customers and staff, customer complaints, phone calls, emails, working with multiple departments and coworkers to achieve KPI'S and optimal working effectiveness.
Manager
Just Jump
2014.03 - 2019.12
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- I supervised customers, managed staff, rostering, managed till, managed float, ran café, bookings, phone calls, organized and ran children and adult classes
- Maintained centre and equipment.
- Managed and motivated employees to be productive and engaged in work.
Christmas Casual
Bathroom Warehouse
2013.11 - 2014.01
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Assisted customers with sales orders, returns and exchanges.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Certificate IV - Fitness
North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA11.2015
Certificate III - Fitness
North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA06.2015
Year 12 -
Carine Senior High School
Carine, WA11.2013
Skills
- Customer Service, Data Entry, Microsoft Office, Phone Etiquette, Computer Literacy, Multitasking, Positive Attitude, Willingness to Learn, Resilience, Communication Skills, Time Management, Punctual, Neat Personal Presentation, Team Work, Self Motivation, Organized, Problem Solving, Autonomy, Contact Centre Services, Thoroughness, Learning Aptitude, Team Building
- Languages English
- Financial Control Administration
- Creating Visual Displays
- Special Education
- First Aid
- Games and Manipulatives
- Diversity and Inclusion
- Classroom Management
- Support Networks
- Individual Student Assistance
- Mentoring Students
- Preparing Instructional Materials
- Setting Up Activities
- Child Behavior Modification
- Complex Problem-Solving
- Role Playing and Interaction Methods
- Instructional Techniques
- Mobile Devices
- General Housekeeping
- Computer and Software Instruction
- Maintaining Safe Environment
- Collaborative and Team-Oriented
- Instructional Support
- Classroom Safety Practices
- Organization and Prioritization
- Creative Instruction Style
- Cleaning and Sanitizing
- Information Protection
- Team Support
- Reading Comprehension
- Sales and Marketing
- Job Assignments
- Managing Appointments
- Managed Care
- Account Management and Updating
- Negotiation
- Managing Multiple Tasks
- Cross-Functional Team Management
- Project Management
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
- Maintenance and Repair Management
- Customer Relationship Management
- Timelines and Milestones
- Time Management
- Productivity Performance
- Managing Routines
- Overseeing Employees
- Team Leadership
- Coaching and Mentoring
- Budgeting and Cost Control
- Income and Expense Management
- Managing Cash Register
- Social Media Platforms
- Interpretation and Translation Services
- Staff Training
- Cultural Awareness
- Senior Leadership Support
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Spreadsheets
Certification
- Senior First Aid
- Anaphylaxis training
- CPR
- Drivers Liscence
- Working With Children Check
- Nation Police Clearance
References
Ashlee Pupuo
Camp Australia- Coordinator
contact- 0449 961 821
Lenny Cassin
Auscare- receptionist
contact- 0451 279 849
Dallas Holdsworth
personal reference
contact- 0466 080 795
Timeline
Customer Service
Auscare Group
2022.10 - 2023.01
Assistant Educator/ Coordinator
Camp Australia
2019.12 - Current
Manager
Just Jump
2014.03 - 2019.12
Christmas Casual
Bathroom Warehouse
2013.11 - 2014.01
Certificate IV - Fitness
North Metropolitan TAFE - McLarty Avenue Campus
Certificate III - Fitness
North Metropolitan TAFE - McLarty Avenue Campus
Year 12 -
Carine Senior High School
- Senior First Aid
- Anaphylaxis training
- CPR
- Drivers Liscence
- Working With Children Check
- Nation Police Clearance
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